Hi, I’m
Sophie Minnis
Biggleswade,Central Bedfordshire
Summary
Dynamic and resourceful professional, with a background in retail and office administration, possessing exceptional customer service skills and a strong history of surpassing both customer and colleague expectations. Adept at working in fast-paced environments, leveraging problem-solving skills to deliver exceptional results. With a strong work ethic, a positive attitude, and a commitment to continuous learning and growth, I am eager to kick-start a career in the events sector.
Overview
8
years of professional experience
7
years of post-secondary education
1
Certification
Work history
Asda Biggleswade, Central Bedfordshire
Store assistant/Counter Server
10.2018 - Current
Job overview
- Provided exceptional customer service by warmly greeting and assisting customers with their inquiries, resulting in enduring client relationships.
- Assisted customers in locating items and offered tailored product recommendations.
- Managed, restocked, and oversaw inventory levels, ensuring consistent product availability through regular database updates.
- Elevated sales promotions by arranging displays and signage with meticulous attention to detail.
- Controlled customer complaints or concerns professionally, escalating issues to management when necessary.
- Efficiently processed customer orders, ensuring food safety guidelines were enforced and food orders were prepared and packaged according to company standards and customer preferences.
Coventry Rugby ClubCoventry
Temporary sales assistant
10.2019 - 02.2020
Job overview
- Responded to customer inquiries regarding merchandise items, including sizes, prices, and availability.
- Collaborated with sales assistants and team members to achieve sales targets and provide excellent customer service.
- Promoted the rugby club positively and enthusiastically, fostering a sense of community among supporters.
James Pepper Memorials Ltd.Hitchin, Hertfordshire
Office junior
09.2016 - 07.2018
Job overview
- Executed basic clerical tasks, including organising and updating filing for accurate record-keeping, photocopying, scanning, and data entry.
- Upheld cleanliness and tidiness in the office environment, including common areas and workspaces.
- Exhibited a positive attitude and eagerness to learn new tasks, readily embracing additional responsibilities as required.
Education
Coventry UniversityCoventry
Bachelor of Arts from Theatre and Professional Practice
09.2019 - 04.2022
Stratton Upper SchoolBiggleswade
09.2014 - 06.2019
University overview
- GCSE's - Over C grade: 10
- A-Levels - Over C grade: 2
Skills
- Customer service/care
- Rapport building
- Brand representation
- Complaint management
- Written and verbal communication
- Organisational skills
- Efficiency
- Microsoft 365
- General office administration
- Teamwork
- Critical thinking and problem-solving
- Attention to detail
- Adaptability
- Time Management
Certification
- Learning Microsoft 365/Office 365 (LinkedIn- Issued April 2024)
- Event Planning Foundations (LinkedIn- Issued April 2024)
- Administrative Professional Foundations (LinkedIn- Issued April 2024)
Languages
English
Native
Timeline
Temporary sales assistant
Coventry Rugby Club
10.2019 - 02.2020
Coventry University
Bachelor of Arts from Theatre and Professional Practice
09.2019 - 04.2022
Store assistant/Counter Server
Asda
10.2018 - Current
Office junior
James Pepper Memorials Ltd.
09.2016 - 07.2018
Stratton Upper School
09.2014 - 06.2019
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