Sophie Miles
Thames Ditton,England
Summary
Dedicated hospitality professional with a strong focus on efficient time management and excellent customer service in fast-paced environments. Known for being friendly and attentive, with a proven ability to ensure all guests feel welcomed and satisfied. Highly adaptable and quick to learn, able to meet training requirements efficiently. Consistently brings a positive attitude to every interaction, fostering an enjoyable experience for all guests.
Overview
1
1
year of professional experience
6078
6078
years of post-secondary education
1
1
Certification
Work history
Food and Drink Server
Wood Fired Events
Bristol, BS5 9RS
05.2025 - 09.2025
- Worked as a server for an events catering company, Wood Fired Events
- Served food and drinks from a food truck at large-scale concerts and festivals in Bristol, including Glastonbury Festival, as well as at private wedding events
- Supported the team in delivering excellent customer service during busy periods, efficiently managing high customer volumes during peak times
- Assisted with setting up and packing down food service areas to ensure smooth event operations
- Followed food hygiene, health, and safety standards while serving food and drinks to guests
- Demonstrated the ability to take orders quickly and accurately while maintaining excellent service under pressure
Arts and Crafts Assistant | Receptionist
Craft My Day
Thames Ditton
09.2024 - 03.2025
- Assisted children aged 11–15 in developing sewing and fine art skills.
- Supported adult participants (40+) in improving their crocheting techniques.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls, resulting in effective communication flow within the company.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Built strong transferable customer service skills, valuable across any workplace.
Assistant Hockey Coach
Old Cranleighan Hockey Club
Thames Ditton
09.2024 - 03.2025
- Supported the training of 40+ children aged 7–16, improving their attacking and defensive skills as well as their confidence on the pitch.
- Collaborated with senior coaches to deliver 3+ weekly sessions, ensuring 100% engagement and participation from all club members.
- Demonstrated effective teamwork, composure under pressure, strong customer service, and leadership throughout the role.
- Remained calm under pressure - skills transferrable to any workplace in the case of an emergency.
Education
A-Levels - English Language (B), English Literature (B), Business (B)
Surbiton High School
Surbiton, UK September 2023 - 05.2025
GCSEs - English Language, English Literature, Drama, History, Combined Science, Art, Maths and French
Surbiton High School
Surbiton, UK September 2018 - 05.2023
Undergraduate Student - BA English Language and Linguistics
University of Leeds
Leeds September 2025 - 05.2028
Skills
- Efficient time management in fast-paced environments
- Excellent customer service and hospitality
- Flexible availability, including evenings and weekends
- Experience serving food and drinks
- Fast and accurate service delivery during peak times
- Approachable, friendly, and professional manner
- Understanding of special dietary requirements and allergens
- Familiarity with culinary and menu terminology
- Strong teamwork skills with emerging leadership capability
- Confident communication and performance skills
- Knowledge of alcohol serving laws and responsible service
Certification
- National Pool Lifeguard Qualification (NPLQ) | Expiry date: 2027-08-21
- AED Qualification | Expiry date: 2027-08-21
- First Aid at Hampton Pool, Hampton, UK, TW12 2ST
References
Available upon request.
Timeline
Food and Drink Server
Wood Fired Events
05.2025 - 09.2025
Arts and Crafts Assistant | Receptionist
Craft My Day
09.2024 - 03.2025
Assistant Hockey Coach
Old Cranleighan Hockey Club
09.2024 - 03.2025
A-Levels - English Language (B), English Literature (B), Business (B)
Surbiton High School
September 2023 - 05.2025
GCSEs - English Language, English Literature, Drama, History, Combined Science, Art, Maths and French
Surbiton High School
September 2018 - 05.2023
Undergraduate Student - BA English Language and Linguistics
University of Leeds
September 2025 - 05.2028