Sophie McMaster
Oakley,Bucks
Summary
Dynamic professional specialising in retail and customer service with a strong track record in team leadership and employee motivation. Demonstrated ability to thrive under pressure, while effectively prioritising tasks and managing schedules in the work place.
Compassionate individual proudly offering a background in caring for the elderly. Courteous and cordial with desire to maintain healthy living space for all residents.
Keen eye for cleanliness and strong work ethic. Knowledgeable about maintaining high standards of hygiene and safety, with reliable communication and organisational skills. Ready to use and develop attention to detail, punctuality, and teamwork. Committed to creating pristine and welcoming environment in the Housekeeping Role.
Overview
15
15
years of professional experience
2023
2023
years of post-secondary education
Work history
Clothing Department Manager
Haddenham Garden Centre
Haddenham, Buckinghamshire
05.2019 - 04.2024
- Developed engaging shop layouts and planograms in department to enhance visual merchandising.
- Designed dynamic mannequin displays consistently capturing customer interest and boosting sales.
- Negotiated competitive prices with new suppliers to optimise departmental budgets.
- Managed seasonal purchasing for department to ensure timely inventory fulfilment.
- Showcased outstanding organisational abilities ensuring seamless running of department, contributing to annual sales growth.
- Utilised Microsoft Office tools and EPOS systems for effective data management and reporting.
- Exhibited strong interpersonal skills to foster teamwork and collaboration.
- Led teams with focus on performance improvement and staff development.
Deputy Manager
White Stuff
Thame
10.2016 - 05.2019
- Enhanced employee development through regular performance evaluations.
- Led staff meetings that significantly boosted team collaboration.
- Provided comprehensive training in customer service and styling.
- Implemented quick shop turnaround initiatives, resulting in successful sales and promotions.
- Merchandising store and window layouts for enhanced customer engagement.
- Managed daily operations for smooth running of store.
- Created staff rotas along with managing holiday requests and payroll processes.
- Boosted team morale through effective communication and feedback.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
Private Carer
Self Employed
Thame
08.2015 - 09.2016
- Assisted clients with bathing, dressing, and grooming to enhance personal hygiene.
- Supervised prescribed exercises to boost client fitness levels.
- Fostered emotional well-being through companionship and engaging conversation.
- Ensured clean living environments to promote client welfare.
- Facilitated mobility assistance, encouraging client independence.
- Conducted light housekeeping tasks to maintain organised homes.
- Fostered trustful relationship with both patient and family thereby creating friendly caregiving atmosphere.
Administrator
Blackcords Estate Agency, London
London
08.2011 - 11.2012
- Delivered exceptional customer service by managing inbound calls and emails.
- Encouraged prompt decision-making through active follow-ups with prospective buyers.
- Regularly updated online platforms with new listings to enhance buyer engagement.
- Ensured confidentiality through strict compliance with sensitive information handling protocols.
- Scheduled appointments efficiently, ensuring seamless daily operations.
- Expedited document filing system using new organised method.
Carer and Activities Coordinator
OSJCT Meadowcroft
Thame
11.2008 - 07.2011
- Delivered exceptional care to over 70 elderly patients by assisting with daily tasks.
- Responded swiftly to emergencies, ensuring patient well-being.
- Maintained over accurate patient records for effective tracking of medical history.
- Provided personal grooming assistance to enhance clients' self-esteem.
- Led dementia training meetings for families and staff, offering necessary support.
- Increased resident satisfaction through planning and implementing diverse activities.
- Organised activities for elderly residents by developing inclusive experiences tailored to various abilities.
- Coordinated outdoor excursions to improve residents' physical health.
Education
Certificate of Higher Education - Retail Design
De Montfort University
LeicesterNVQ Level 2 - Health and Social Care
City & Guilds
Thame, OxfordshireA-Levels -
Lord Williams’s Secondary School
Thame, Oxfordshire 09.2006 - 07.2007
Skills
- Customer Service
- Sales expertise
- Team Leadership
- Employee motivation
- Visual merchandising techniques
- Resilience under pressure
- Prioritization and scheduling
- Retail industry awareness
REFERENCES
Available on request.
INTERESTS
Gardening, Piano, Family days to National trusts, Sketching, Retail/Interior design
Timeline
Clothing Department Manager
Haddenham Garden Centre
05.2019 - 04.2024
Deputy Manager
White Stuff
10.2016 - 05.2019
Private Carer
Self Employed
08.2015 - 09.2016
Administrator
Blackcords Estate Agency, London
08.2011 - 11.2012
Carer and Activities Coordinator
OSJCT Meadowcroft
11.2008 - 07.2011
A-Levels -
Lord Williams’s Secondary School
09.2006 - 07.2007
Certificate of Higher Education - Retail Design
De Montfort University
NVQ Level 2 - Health and Social Care
City & Guilds