Summary
Overview
Work history
Education
Skills
Timeline
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Sophie McGonigle

Belfast

Summary

Enthusiastic, friendly and resourceful individual able to work in diverse areas. Proficient in picking up new procedures and tasks quickly while elevating customer service standards in every role. Detail-orientated with a passion for making others feel welcome. Eager to develop my intuitive mindset and personable nature.

Overview

3
3
years of professional experience

Work history

Front of house team member

Bunsen
Belfast
10.2023 - 01.2024
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Followed health and hygiene standards when handling food and cleaning restaurant.


Front of house team member

Belvoir Park Golf Club
Belfast
01.2023 - 11.2023
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service and encourage repeat visits.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

Events team

Mount Charles
Belfast
02.2022 - 01.2023
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Provided efficient food and drinks service to 800+ covers at gala dinners whilst following food safety and hygiene requirements for high levels of customer satisfaction.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Resolved guest complaints promptly and professionally, notifying management of concerns.

Barista

Izzy’s Belfast
Belfast
08.2024 - Current
  • Exhibited knowledge of various coffee blends for enhanced customer experience.
  • Collaborated with team members during busy periods improving workflow efficiency.
  • Trained new staff members on café operations, fostering teamwork and consistency.
  • Performed cash handling duties accurately to maintain financial integrity.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.

Education

A-Levels -

Victoria college
Belfast
08/2023 -

GCSEs -

Victoria College
Belfast
08/2021 -

Bachelor of Science -

Ulster University
Belfast
09/2024 -

Skills

  • Attention to detail
  • Teamwork
  • Conflict resolution
  • Interpersonal communication
  • Critical thinking
  • Time management

Timeline

Barista

Izzy’s Belfast
08.2024 - Current

Front of house team member

Bunsen
10.2023 - 01.2024

Front of house team member

Belvoir Park Golf Club
01.2023 - 11.2023

Events team

Mount Charles
02.2022 - 01.2023

A-Levels -

Victoria college
08/2023 -

GCSEs -

Victoria College
08/2021 -

Bachelor of Science -

Ulster University
09/2024 -

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Sophie McGonigle