Sophie Martin
Congresbury,North Somerset
Summary
Dynamic professional with a strong foundation in people management and leadership, complemented by exceptional creativity and problem-solving skills. Adept at written and verbal communication, decision making, and working under pressure. Demonstrates effective time management and teamwork abilities, aiming to leverage these competencies in a challenging role that fosters professional growth.
Overview
10
10
years of professional experience
Work history
Development Team Supervisor
Mulberry
Chilcompton, Somerset
2022.04 - Current
- Deliver prototypes, showroom samples, sealed samples, press samples, collaborations and special projects accurately and on time.
- Champion lean manufacturing principles, driving continuous improvement and waste‑reduction initiatives.
- Handle all aspects of people management for Development artisans.
- Lead workforce planning by balancing workflow, capacity and resource allocation.
- Maintain KPIs, WIP and efficiency metrics; build reports using Power BI and Business Objects.
- Promoting the highest possible quality standards and adhering to company policies and procedures.
- Monitor the Development budget and manage expenditure requisitions.
- Set and review team and individual objectives to drive performance
- Collaborate in weekly cross‑functional meetings across Production, Design, Planning, Sourcing, Quality and Costings.
Repairs Assistant Manager
Mulberry
Chilcompton, Somerset
2020.08 - 2022.04
- Lead all people management for the Repairs team.
- Maintain a tailored set of KPIs to track performance.
- Oversee all imports, exports and shipments for the Repairs Centre.
- Champion Mulberry’s ‘Made to Last’ sustainability pillars.
- Drive the Mulberry Exchange / Mulberry Resale programme.
- Build strong relationships with MEDC Warehouse, Quality, Retail Ops and Customer Services.
- Review procedures and recommend improvements to maximise efficiency.
- Apply strong QC knowledge of Mulberry products to analyse faults and flag trends.
- Ensure accurate fault recording for the Quality Repairs Analyst.
Customer Services Assistant Manager
Mulberry
Chilcompton, Somerset
2018.05 - 2020.08
- Delivering the Best in Class Customer Service to Mulberry Customers at all times.
- Working closely with the Repairs, Digital and Retail teams to build excellent relationships that drive customer and team satisfaction.
- Confidently dealing with complex customer complaints/enquiries, negative situations and demonstrating a natural aptitude for achieving a positive outcome whilst remaining commercial.
- Driving the performance of the team to ensure all operational and company KPI requirements are met.
- Maintaining an up-to-date knowledge of Mulberry systems, policies and product ranges.
Section Coordinator and Trainee Section Manager
Marks and Spencer
Weston-super-Mare, North Somerset
2016.06 - 2018.05
- Ensuring the shop floor operation is running efficiently at all times
- Delivering exceptional customer service, managing complaints and complex customers
- Ensuring correct implementation of policies
- Monitoring stock levels and placing orders in line with our budget and spends report
- Organising and independently leading stock takes
- Being a key holder - opening and closing duties, and a member of the Emergency Team
- Analysing sales/ figures and store takings reports
Education
A-Levels - Geography, Psychology, Physical Education
Churchill Academy and Sixthform Centre
North SomersetGCSEs -
Churchill Academy and Sixthform Centre
North SomersetSkills
- People Management & Leadership
- Creativity & Problem Solving
- Written & Verbal Communication
- Decision Making
- Working Under Pressure
- Time Management
- Teamwork
Affiliations
- Skiing, Netball, Fashion, Travel, Hiking
References
References available upon request.
Timeline
Development Team Supervisor
Mulberry
2022.04 - Current
Repairs Assistant Manager
Mulberry
2020.08 - 2022.04
Customer Services Assistant Manager
Mulberry
2018.05 - 2020.08
Section Coordinator and Trainee Section Manager
Marks and Spencer
2016.06 - 2018.05
A-Levels - Geography, Psychology, Physical Education
Churchill Academy and Sixthform Centre
GCSEs -
Churchill Academy and Sixthform Centre