Sophie Martin
Torquay,Devon
Summary
My name is Sophie Martin, I am 29 years old from Torquay, Devon. As a dynamic and experienced professional in the Entertainment sector, I bring warmth, professionalism, and a proven track record of success to every role I undertake. With 10 years of experience, I've honed my leadership skills across various settings, including hotels, cruises, and entertainment venues. My dedication to delivering first-class results, combined with a strong work ethic and self-motivation, ensures that I consistently meet and exceed targets and deadlines while managing customer expectations effectively.
Overview
11
11
years of professional experience
Work History
Assistant Cruise Director
Marella Cruises
02.2024 - Current
- Coordinated with crew members to conduct safe, enjoyable voyages for guests.
- Developed ongoing programmes using good team communication and collaboration.
- Created plans and communicated deadlines to complete projects on time.
- Designed and implemented a versatile entertainment schedule accommodating all Passengers.
- Scheduled meetings with dissatisfied guests to resolve concerns
Senior Entertainment Host
Marella Cruises
Milton Keynes
06.2022 - 02.2024
- As senior entertainment host onboard Marella Cruises I was in charge of the light entertainment team, putting together schedules, planners, managing different team members whilst also providing the best entertainment for our guests making sure they have the best experience whilst cruising with us.
- Remained calm under pressure to deliver first class entertainment whilst maintaining composure and pleasant demeanour.
- Greeted and welcomed guests to provide interaction before live shows, creating warm and pleasant environment.
Teaching Assistant in Special Educational Needs
Mayfield Special Needs School
Torquay, Devon
02.2020 - 06.2021
- As a teaching assistant I taught small groups of special educational needs students to provide extra attention and support to those in need.
- I quickly built strong, long-lasting relationships with students to obtain extensive knowledge on individual needs and struggles.
- Collaborated with parents to develop individualised learning development plans, creating based on student's needs and abilities.
Lead Vocalist
The Experience Department
Milton Keynes
03.2019 - 02.2020
- Practised singing exercises and studied with vocal coaches to improve voice presentation and rehearse for shows.
- Grasped and employed acting and dancing routines to support music performances
- .Interacted with guests, VIPs and staff to answer questions, provide information and promote future events.
Host
Chelsea Football Club
02.2019 - 09.2019
- Arranged each place setting attractively with correct dishes, silverware, wine and water glasses and verified all items were clean and free from water spots and chips.
- Spotted VIP customers immediately and provided special treatment, including preferred tables.
- Prepared banquet rooms for use, including adjusting lights, sound volumes and room temperature, ensuring comfortable experience for guests.
- Maintained consistent serve times by immediately placing orders, routinely checking on tables and quickly serving prepared food to guests.
Waitress Assistant
Beefeater
Torquay, Devon
05.2015 - 05.2016
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Maintained excellent team relationships by proactively helping waitresses complete duties throughout service.
- Greeted and seated guests to establish prompt, high quality service.
Education
Diploma of Higher Education - Level 6 Diploma in Profesional Musical Theatre
Bird College of Dance and Theatre Performance
Sidcup, BEX2018
NVQ Level 3 - Performing Arts - D*D
Exeter College
Exeter, DEV2015
GCSEs - English - B
St Cuthbert Mayne School
Torquay, TOB2013
GCSEs - Math - C
St Cuthbert Mayne School
Torquay, TOB2013
GCSEs - Religious Studies - C
St Cuthbert Mayne School
Torquay, TOB2013
GCSEs - Drama - A
St Cuthbert Mayne School
Torquay, TOB2013
GCSEs - ICT - B
St Cuthbert Mayne School
Torquay, TOB2013
GCSEs - Media Studies - B
St Cuthbert Mayne School
Torquay, TOBSkills
- Singing
- Children entertaining
- Audience engaging
- Dancing
- Effective customer upselling
- Public speaking
- Problem-solving
- Team leadership
- Calm under pressure
- Multitasking
- Meeting expectations
- Time management
- Confident
- Hardworking
- Professional and smart presentation
- Scheduling
- Friendly customer service
- Office admin
- Friendly service
- Polite and friendly
Timeline
Assistant Cruise Director
Marella Cruises
02.2024 - Current
Senior Entertainment Host
Marella Cruises
06.2022 - 02.2024
Teaching Assistant in Special Educational Needs
Mayfield Special Needs School
02.2020 - 06.2021
Lead Vocalist
The Experience Department
03.2019 - 02.2020
Host
Chelsea Football Club
02.2019 - 09.2019
Waitress Assistant
Beefeater
05.2015 - 05.2016
Diploma of Higher Education - Level 6 Diploma in Profesional Musical Theatre
Bird College of Dance and Theatre Performance
NVQ Level 3 - Performing Arts - D*D
Exeter College
GCSEs - English - B
St Cuthbert Mayne School
GCSEs - Math - C
St Cuthbert Mayne School
GCSEs - Religious Studies - C
St Cuthbert Mayne School
GCSEs - Drama - A
St Cuthbert Mayne School
GCSEs - ICT - B
St Cuthbert Mayne School
GCSEs - Media Studies - B
St Cuthbert Mayne School