Summary
Overview
Work history
Education
Skills
References
Personal Development / Career Break
Timeline
Generic

Sophie Louise Haslam

Salford

Summary

I am a dedicated and self-motivated individual with a strong work ethic, excellent organisational skills, and a proven track record in sales, customer service, and business development. Skilled at building rapport and fostering genuine relationships, I am committed to delivering exceptional support and creating a welcoming environment for members. My passion for health and wellness is reflected in my active lifestyle—regularly engaging in gym workouts, outdoor activities, yoga, and preparing nutritious meals. Currently, I am enhancing my expertise by completing a Personal Training Diploma and Level 4 Nutrition RSPH course, driven by a genuine desire to help others achieve their fitness and wellness goals. I am eager to bring my enthusiasm, interpersonal skills, and dedication to a role where I can contribute to a positive, supportive, and inspiring member experience.

Overview

18
18
years of professional experience
2
2
years of post-secondary education

Work history

Founder / Director

Prepped to Thrive Limited
Manchester
05.2023 - 03.2025
  • Founded and operated a thriving meal prep business, overseeing all aspects of operations.
  • Managed shop operations, including inventory control, customer service, and staff supervision.
  • Recruited and trained staff to promote a collaborative and motivated work environment.
  • Developed social media content strategies to enhance brand visibility and engagement
  • Designed and tested healthy recipes customised for customer preferences and allergens.
  • Ensured compliance with food hygiene and safety regulations for meal production.
  • Collaborated with a fitness gym to provide macro friendly meals.
  • Applied positive customer service approach to increase satisfaction levels.
  • Assisted in meal preparation for healthy and balanced diets.

Business Development Manager

Cargo Overseas Limited
01.2016 - 12.2022
  • Developed and maintained business relationships with customers and agents globally.
  • Acted as overseas representative at international conferences.
  • Generated new leads and opportunities to maximise revenue.
  • Resolved customer complaints through tailored solutions.
  • Reported sales performance to management, driving departmental results.
  • Identified new business opportunities, successfully closing sales.
  • Generated sales leads and developed trade lane strategies with overseas agents.
  • Prioritised tasks and managed time efficiently in a dynamic environment.
  • Built long-term relationships with customers and generated referrals from existing clients.

Internal Sales Representative

Cargo Overseas Limited
01.2014 - 01.2016
  • Developed detailed proposals and quotes tailored to customer needs.
  • Executed strategic account management to leverage client potential.
  • Facilitated negotiations, enhancing customer relationships.

Air & Sea Freight Operations

Cargo Overseas Limited
07.2008 - 12.2013
  • Executed booking management for overseas and UK clients, enhancing operational efficiency.
  • Arranged deliveries with a focus on customs clearance compliance.
  • Timely processed invoices and addressed related queries effectively.
  • Oversaw comprehensive import procedures from start to finish.
  • Facilitated customs clearance via ASM/chief system, adhering to established protocols.
  • Updated customs data in customer records to ensure accuracy.
  • Proactively addressed customer queries, contributing to improved service.
  • Offered friendly, efficient customer service and handled challenging situations with ease.


Admin / Data Processing

Blemain Finance
08.2007 - 05.2008
  • Processed unsecured lending applications to enhance customer service delivery.
  • Conducted thorough reviews and fact-finding with customers to ensure accuracy.
  • Managed aftercare for approved customers to foster ongoing relationships.
  • Performed data entry into CRM systems to maintain records.
  • Submitted applications to underwriters, facilitating timely decision-making.
  • Collected customer feedback through surveys to inform service improvements.

Education

GCSE’s - English, Mathematics

Newall Green High School
Manchester
/2000 - /2005

AS Level - Media studies

Loreto College
Manchester
09.2005 - 07.2007

Diploma of Higher Education - Travel and Tourism

Loreto College
Manchester
/2005 - /2007

Level 2 Mental health & wellbeing

Level 3 Nutrition & Weight Management

Level 2 in Food Hygiene & Safety for catering

Skills

  • Building rapport and trust with clients to facilitate successful
    long-term relationships and fostering repeat business
  • Proven track record of meeting or exceeding sales targets
    through effective relationship building and sales techniques
  • Active listening skills to understand clients needs and provide appropriate solutions
  • Focus on achieving monthly goals related to sales, retention, and growth
  • Ability to work effectively alongside colleagues, supporting team goals
  • Leading by example in delivering exceptional customer service
  • Currently pursuing Personal Training Diploma and Level 4 Nutrition RSPH

References

References available upon request.

Personal Development / Career Break

 Japan, Sri Lanka, Malaysia, Philippines, Hong Kong  - March 2025 - June 2025


  • Engaged in a three month solo travel experience, demonstrating independence, adaptability, and strong problem solving skills.
  • Enhanced cultural awareness and interpersonal skills through interactions with diverse people and environments.
  • Developed resilience, self-motivation, and the ability to navigate new situations independently

Timeline

Founder / Director

Prepped to Thrive Limited
05.2023 - 03.2025

Business Development Manager

Cargo Overseas Limited
01.2016 - 12.2022

Internal Sales Representative

Cargo Overseas Limited
01.2014 - 01.2016

Air & Sea Freight Operations

Cargo Overseas Limited
07.2008 - 12.2013

Admin / Data Processing

Blemain Finance
08.2007 - 05.2008

AS Level - Media studies

Loreto College
09.2005 - 07.2007

GCSE’s - English, Mathematics

Newall Green High School
/2000 - /2005

Diploma of Higher Education - Travel and Tourism

Loreto College
/2005 - /2007

Level 2 Mental health & wellbeing

Level 3 Nutrition & Weight Management

Level 2 in Food Hygiene & Safety for catering
Sophie Louise Haslam