Sophie Diane Lee
Summary
Highly organised and detail-oriented professional with exceptional problem-solving abilities and a strong work ethic. Demonstrates high-level communication skills, adaptability, and the ability to multitask effectively. Known for being patient, friendly, and confident, with a proven track record of being a fast learner and eager to acquire new knowledge. Committed to delivering outstanding results through determination and hard work.
Overview
4
4
years of professional experience
Work history
Waitress
The Gardener's Arms
Birch
01.2021 - 12.2021
- I worked as a temporary waitress/Barmaid at the Gardeners Arms Pub.
- When I started working at this pub as a waitress it was right after the covid-19 restrictions had started to be lifted
- Even though this position was temporary and I only worked there for a few months I was able to develop my customer service skills.
- I am able to multitask and get things done in a fast and proper manner
- I have experience with payments and time management as this was a fast paced job.
- Learned extensive beverage menu quickly to make recommendations based on customer preferences.
- Ensured timely service by managing drink orders during peak hours efficiently.
- Prioritised cleanliness, resulting in an inviting and hygienic bar environment.
Waitress
Vermillion, Cinnabar and Restaurant
01.2022 - 03.2022
- This was a very hands on job, I had different roles each night. I was a waitress, barmaid, cocktail maker, food runner and cleaner.
- After working at this particular place for a few weeks I realised that it wasn't the place I wanted to carry on my employment as I didn't mix well with this job or the environment.
- However I was able to gain more skills along the way and improve the ones I have already
- A lot of the tasks I was given were similar to my last waitressing job, I was able to develop my people skills and become more confident talking to people
- My patience was also massively developed as I would work 11-12 hour shifts with only a small amount of time to sit down
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Warehouse Worker
Fanatics/Kingdom recruitment
07.2022 - 12.2022
- This job was very different to the ones I have had before as it is based in a warehouse
- The area I worked in we would create personalised football shirts
- During the time I had worked here I was able to be trained on multiple things such as, nameblocking this is where we make the names to put on the back of football shirts
- For this type of skill I would need to know what colours, fonts and size the letters needed to be for each team
- Picking and scanning in shirts, for this skill I had to walk to different locations along the isles that I had been given and find the correct shirts that people had ordered
- I had to make sure I grab the right amount and bring them all back to the computer where I would scan each shirt individually and put on the labels so we would know what name, number and size we would need to create
- I was also trained in the printing of the shirts this skill was harder than others because I had to make sure the names and numbers were correct, and if they were I would have to make sure I place the number correctly with the proper measurements and make sure it's not crooked anywhere
- I was also trained in QC this is quality checking the shirts to make sure they are in good condition to be sent off
- While working here I enjoyed my work and I was very good at it unfortunately after Christmas they let a few of us go due to their not being a lot of work to do
- But this job has helped me open my field of experience further and gain new skills
- Completed daily checklists to maintain warehouse cleanliness standards.
- Coordinated with team members for effective task completion.
Virtual PA
Virtual PA Services
Middleton, Manchester
06.2023 - Current
- Diary management for multiple people and companies
- Creating quotations and invoices
- Handling payments
- Calendar and email management
- Data documentation
- Professional email and message writing
- Stakeholder management
- Problem Solving
- Customer Service
- Prioritised tasks for improved productivity.
- Ensured timely responses to emails to enhance communication flow.
- Maintaining confidentiality of sensitive information by implementing strict file management systems.
- Handled incoming calls professionally, ensuring excellent customer service delivery.
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Answered multiple daily phone calls, directing enquiries to relevant staff and relaying detailed, accurate messages.
Education
Art and Design, Photography
Bury college
09.2018 - 06.2020
Business Administration -
Hopwood Hall Collegw
06.2023 -
Skills
- Patient
- Fast learner
- Hard working
- Determined
- Friendly
- Confident
- Eager to learn
- High-Level communication
- Organised
- Attention to detail
- Good work ethic
- Problem solving
- Adaptability
- Multitasking
Timeline
Virtual PA
Virtual PA Services
06.2023 - Current
Business Administration -
Hopwood Hall Collegw
06.2023 -
Warehouse Worker
Fanatics/Kingdom recruitment
07.2022 - 12.2022
Waitress
Vermillion, Cinnabar and Restaurant
01.2022 - 03.2022
Waitress
The Gardener's Arms
01.2021 - 12.2021
Art and Design, Photography
Bury college
09.2018 - 06.2020
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