Sophie Lambert

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Managed customer lines for minimum wait times and high satisfaction.
• Requested and checked customer IDs at checkout for age-restricted products.
• Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order.
• Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
• Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.

• Explained establishment policies to customers and offered advice on selections.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Boosted product sales by offering selection guidance to customers.
• Took an interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
• Went above and beyond by helping customers locate stock and making bespoke orders where possible.
• Maintained accurate records to track cash handling activities.

As an A-level student, I applied for my work experience somewhere that I knew would benefit me, at Harris Cuffaro & Nichols, I gained valuable insight into the fast-paced world of Law through observing client meetings, reading through current and previous cases within their company and shadowing multiple lawyers within their different fields of work.