Sophie Kirk
Chesterfield,United Kingdom
Summary
I work well as a team and am always happy to take on extra responsibilities when it is required. I am hard-working with good time management and organisational skills. I work well under pressure and ensure all tasks given are completed in a timely manner and to a good standard. I am compassionate with strong background in communication and problem-solving. I am a quick learner
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Health advisor and coach
DHU healthcare
Chesterfield, Derbyshire
12.2022 - Current
- Provided non-emergency medical advice and support to the public via telephone using the NHS Pathways system.
- Assessed patient symptoms quickly and accurately through structured questioning to determine the most appropriate level of care.
- Delivered reassurance and clear guidance to callers, often under high-pressure and emotionally charged situations.
- Documented all interactions thoroughly and accurately in accordance with data protection and clinical governance standards.
- Consistently adhered to performance targets, including call handling times and other key performance indicators.
- Coached and supported new starters during their training period up to sign-off and helped them develop confidence.
- Followed tailored coaching plans for colleagues returning from extended leave or those not meeting performance targets, helping them reintegrate and improve.
- Conducted call audits to ensure adherence to NHS Pathways protocols and quality standards, providing constructive feedback for improvement.
- Supported non-clinical advice lines, providing Pathways guidance to colleagues on how to proceed with calls, which pathway to select, and when to escalate for clinical input.
Medical Records Clerk
Chesterfield Royal Hospital
Chesterfield, ENG
07.2021 - 05.2025
- Pulled, prepared and delivered patient notes for clinics within set time frames
- Worked with my team to ensure each task was completed on time
- Ensured each patient has their relevant referral letter for clinics they were due to attend
- Worked with other departments to ensure last minute additions are delivered to clinics quickly
- Used on-site and off-site storage to manage health records, minimising data losses from breaches.
- Managed patient records efficiently by methodically filing and retrieving medical documents.
- Ensured data privacy and confidentiality with diligent record handling.
Domestic Services Assistant
Chesterfield Royal Hospital
Chesterfield, ENG
04.2020 - 09.2021
- Cleaning surfaces, floors, beds as well as extra cleaning when needed on other areas
- Sweeping and mopping floors
- Cleaning bathrooms
- Talking with patients while cleaning their bedspaces
- Working as a team with other cleaners as well as hospital staff
Fast Food Worker
New Tupton Fish Bar
Chesterfield
09.2017 - 05.2021
- Serving customers
- Preparing and wrapping food
- General cleaning
Delivery Driver
Domino's Pizza
Clay Cross, ENG
04.2020 - 09.2020
- Delivering the food to the given address quickly and efficiently
- Bagging up the correct food and drink items to ensure each customer gets what they ordered
- Communicating with customers if their order will be delayed for any reason
Sales Assistant (Part-time)
Sales Avenue Convenience Store
Chesterfield
09.2016 - 03.2019
- Scanning and packing customers' items
- Restocking of shelves
- General cleaning
- Stock checking and writing lists of low stock items to be ordered
- Assisting customers locating items in the store
Fast Food Worker
Tucker's Fish and Chips
Matlock Bath, ENG
02.2016 - 09.2016
- Serving customers
- Preparing food
- Taking orders to tables
- General cleaning
Education
GCSE or equivalent - Maths, english, science- core and additional, history, religious studies and German
Highfields School
09.2011 - 06.2016
Skills
- Medical Records management
- Clerical Experience
- Microsoft office
- Understanding of company policies
- Email correspondence
- Flexibility in shift patterns
- Telephonic etiquette
- Time management proficiency
- Calm under pressure
- Full UK driving license
Timeline
Health advisor and coach
DHU healthcare
12.2022 - Current
Medical Records Clerk
Chesterfield Royal Hospital
07.2021 - 05.2025
Domestic Services Assistant
Chesterfield Royal Hospital
04.2020 - 09.2021
Delivery Driver
Domino's Pizza
04.2020 - 09.2020
Fast Food Worker
New Tupton Fish Bar
09.2017 - 05.2021
Sales Assistant (Part-time)
Sales Avenue Convenience Store
09.2016 - 03.2019
Fast Food Worker
Tucker's Fish and Chips
02.2016 - 09.2016
GCSE or equivalent - Maths, english, science- core and additional, history, religious studies and German
Highfields School
09.2011 - 06.2016
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