Summary
Overview
Work history
Education
Skills
Timeline
Waitress

Sophie Jones

wrexham,Wrexham

Summary

I will be a good fit for the role as I am vey hard working who works well within a team and also individually.

As a person I am very confident and polite and is able to hold a strong conversation with full interest and attention and i enjoy engaging with others.

I have outstanding customer service skills that i will be able to show, I am willing to learn and gain new skills within the business environment.

I work well under pressure and adapting to new situations and challenges the best i can, i am passionate and organised with my job roles, i can take constructive criticism to make my mistakes improve to the best i can and make my tasks better overall to learn from.

As an individual i am great at managing multiple tasks set and adapt quickly to new tasks given.


Overview

1
1
year of professional experience
1
1
year of post-secondary education

Work history

Waitress

The corn mill
Llangollen, Denbighshire
08.2022 - Current
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Participated in staff meetings to discuss specials, menu changes and group reservations.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Answering phone calls for bookings, complaints and other issues.

Accounts Assistant

Ashley jones landscapes and construction
wrexham, Wrexham
03.2023 - 03.2023
  • Prepared Excel spreadsheets to track banking transactions and financial performance.
  • Met deadlines by managing workload independently.
  • Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
  • Assisted in preparation of annual accounts and annual budgets.
  • Kept and updated digital and physical financial records.
  • Recorded and filed cash transactions for financial statement development.

Education

NVQ Level 2 - business

yale coleg cambria
Wrexham
09.2022 - 06.2023

Skills

  • Strong communication
  • Organised and reliable
  • Conflict resolution techniques
  • Great multitasker
  • Efficient under pressure
  • Quality checking
  • Problem solving
  • Complaint resolution
  • Health and safety awareness
  • Quality checking
  • Strong communication
  • Work well within a team
  • Confident
  • Co operative
  • Customer engagement
  • Guest inquires
  • Outstanding customer service

Timeline

Accounts Assistant

Ashley jones landscapes and construction
03.2023 - 03.2023

NVQ Level 2 - business

yale coleg cambria
09.2022 - 06.2023

Waitress

The corn mill
08.2022 - Current

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Sophie Jones