Sophie Jackson

• Administer daily operational activities, such as handling phone calls, addressing emails, resolving client queries and maintaining high standards of customer service.
• Oversee and manage filing system.
• Organise appointments and maintain diary updates during staff absences.
• Generating invoices.
• Facilitate smooth and efficient daily office operations.
• Coordinate efforts with team members, specifically surveyors and fitters.
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As low-level management I was responsible for overseeing the running of the store when other members of management were away, this included opening/closing the store, following health and safety protocol, being part of webinars, sorting deliveries, stock reports, banking, and handling cash/card payments, as well as generally providing a high level of customer service and helping customers as much as possible to find the products they needed.

• General reception tasks such as handling phone inquiries, organising appointments, coordinating diary schedules, ensuring high-quality customer service.
• Cash management and banking operations.
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• Processed transactions swiftly to reduce customer waiting time.
• Improved product availability by effectively restocking shelves.
• Carried out price checks accurately for correct billing at the till point.
• Arranged displays attractively, driving impulse purchases.

• Assisted customers, resulting in a positive shopping experience.
• Ensured products' freshness by regularly checking and removing expired items.
• Oversaw handling of post and monetary transactions, including electric meter top-ups, within store environment.

• Responding to phone calls, scheduling appointments and maintaining a professional yet approachable manner with clients.
• Managing directors personal diaries and organising staff meetings.
• Dealing with emails.
• Submitting Company Secretarial Forms.
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