Sophie Hunter
South Ockendon,Essex
Summary
Experienced neighbourhood compliance and housing enforcement specialist with over 15 years in ensuring safe and compliant housing. Expertise includes tenancy enforcement, regulatory compliance, and fire safety interventions. Drives service improvements through effective stakeholder collaboration and implements strategies that support vulnerable communities. Recognised for decisive enforcement and strong communication in multi-agency partnerships.
Overview
24
24
years of professional experience
Work History
Senior Housing Enforcement & Compliance Officer
Case Consultant Solutions Ltd
03.2015 - Current
- Led regulatory assurance and risk mitigation strategies, reducing legal exposure by 40%
- Designed and implemented governance and compliance protocols across 1,000+ possession cases, achieving 95% enforcement success
- Managed complaints and disputes, ensuring compliance with Housing Ombudsman standards
- Drafted legal notices (Section 21/8), ASTs and NTQs, and compliance documentation
- Advised landlords and tenants on compliance with Consumer Regulation obligations
- Delivered £250K+ in debt recovery via MCOL and court proceedings
- Oversaw policy updates, ensuring procedural integrity in lettings operations
- Supported workforce development through training and CPD planning
Senior Lettings Compliance Manager
Edward Taub & Co
03.2021 - 05.2022
- Liaised with senior stakeholders and external bodies on compliance matters, facilitating collaboration and informed decision-making
- Maintained governance documentation to ensure compliance with RSH standards, reinforcing operational integrity
- Coordinated regulatory submissions and ensured deposit protection compliance for over 200 tenancies, supporting legal adherence
- Managed complaints and TDS disputes, achieving 90% resolution within 10 days
Office Administrator (Sales & Lettings)
Amberley Estates Ltd
11.2012 - 02.2015
- Reduced rent arrears by 30% through proactive enforcement and mediation
- Managed property governance and safety compliance for 100+ units
- Prepared court submissions and represented company at hearings
Executive Officer
Department of Energy & Climate Change
10.2011 - 10.2012
- Facilitated governance and assurance functions in departmental workshops to enhance compliance and decision-making
- Reviewed policy documents and coordinated procurement and reporting processes to ensure accuracy and alignment with organisational standards
- Defined clear mission and vision to provide direction and purpose for organisation, supporting overall business plan.
- Educated and guided customers through product use, providing real-time instruction and support.
- Streamlined operational processes through continuous improvement initiatives, elevating productivity and quality standards.
Recruitment & Compliance Coordinator
Pulse Staffing Ltd
01.2009 - 09.2011
- Managed compliance documentation and ensured audit readiness for NHS recruitment processes
- Delivered monthly reports to uphold regulatory standards and facilitate compliance monitoring
- Managed the implementation of compliance software tools to streamline monitoring and reporting.
- Drafted inspection reports outlining necessary actions.
- Observed operations to evaluate standards and compliance.
Coordinator / Secretary (Lettings)
Cluttons LLP
04.2007 - 12.2008
- Facilitated governance and lease renewals, ensuring compliance with deposit protection regulations
- Conducted property viewings and organised tenancy records for accuracy and accessibility
- Answered mailed, emailed, telephoned and in-person requests for service and information.
- Monitored staff performance and developed improvement plans.
- Facilitated communication between departments, streamlining workflow and enhancing team collaboration.
Senior Support Team Secretary / PA
Goldschmidt & Howland
04.2005 - 04.2007
- Produced governance reports and marketing analytics to support lettings team decisions
- Managed editorial content and internal communications to enhance engagement and information clarity
- Handled emails and written business correspondence on behalf of senior office staff.
- Scanned and photocopied documents for office team members.
- Organised and maintained filing systems, both electronic and paper-based, to uphold data confidentiality and ease of access.
Secretary to Property Managers
Countrywide Property Management
10.2002 - 03.2005
- Coordinated maintenance governance to ensure compliance with rent and service charge regulations
- Organised AGMs and managed diaries for property managers to streamline scheduling and enhance communication
- Scanned and photocopied documents for office team members.
- Organised and maintained filing systems, both electronic and paper-based, to uphold data confidentiality and ease of access.
- Dealt with confidential and sensitive data and appropriately maintained records.
Education
Access to Teaching Certificate -
London01-2006
CLAIT Level 1 & ECDL -
TBG Learning Centre
Clapham01-2002
10 GCSEs -
St Angela’s Convent School
London01-2000
Skills
- Governance assurance
- Standards compliance
- Legal Documentation
- Risk Management & Control Frameworks
- Legislative compliance
- Complaints management
- Performance reporting
- Resident engagement
- Strategic Leadership & Decision Support
Custom
Available upon request
Timeline
Senior Lettings Compliance Manager
Edward Taub & Co
03.2021 - 05.2022
Senior Housing Enforcement & Compliance Officer
Case Consultant Solutions Ltd
03.2015 - Current
Office Administrator (Sales & Lettings)
Amberley Estates Ltd
11.2012 - 02.2015
Executive Officer
Department of Energy & Climate Change
10.2011 - 10.2012
Recruitment & Compliance Coordinator
Pulse Staffing Ltd
01.2009 - 09.2011
Coordinator / Secretary (Lettings)
Cluttons LLP
04.2007 - 12.2008
Senior Support Team Secretary / PA
Goldschmidt & Howland
04.2005 - 04.2007
Secretary to Property Managers
Countrywide Property Management
10.2002 - 03.2005
Access to Teaching Certificate -
CLAIT Level 1 & ECDL -
TBG Learning Centre
10 GCSEs -
St Angela’s Convent School