Summary
Overview
Work history
Education
Skills
Timeline
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Sophie Howard

Nuneaton,Warwickshire

Summary

Personal Statement

Dear Hiring Manager,


In submitting my application for the position of Adult Intervention Worker at The Pankhurst Trust I do so with a strong background in safeguarding and extensive nursing experience. Committed to my own professional development I am currently studying part time distance learning for a Postgraduate degree in Safeguarding Law at The University of Keele. With the reputation of the Parkhurst Trust this is an exciting opportunity and I am confident that I demonstrate the necessary skills and experience to make a meaningful impact in this vital role.


My commitment to addressing gender-based violence has been central to my current and prior experience and I am eager to further enhance my expertise by completing qualifications such as the SafeLives IDVA or ISAC. My frontline experience in safeguarding and nursing has equipped me with the capabilities to understand and effectively respond to the diverse needs of service users experiencing challenging situations. Deeply empathetic I am driven by a desire to empower individuals to reclaim their lives.


In applying for this role I have a significant understanding of the civil and criminal justice systems, welfare benefits, and immigration, all crucial factors that impact upon service users. Within my current and previous roles I excel in conducting thorough risk assessments and responding to safeguarding situations, always aiming to identify and emphasise the strengths and resources that individuals already possess. My approach is grounded in collaboration and open communication, ensuring that I respond to each person's unique circumstances in a person-centred way.


Throughout I always recognise that engaging with service users often involves overcoming significant practical, emotional, social, and economic barriers. My ability to empathise with their struggles and provide supportive guidance fosters trusting relationships creating an environment where clients feel safe, valued, and understood. Additionally, my knowledge of the connections between mental health, substance misuse, and experiences of supporting people who experience domestic abuse enables me to offer comprehensive support tailored to each individual’s needs.


My background as a Registered Adult Nurse has refined my advocacy skills and deepened my commitment to delivering person-centred care. It is my belief that this experience is invaluable to the understanding of the diverse complexities faced by victims and survivors of domestic abuse . These skills drive me to empower individuals assisting them in navigating their circumstances and reclaiming their autonomy.


With my experience within this field I know that I would make a significant contribution to The Pankhurst Trust's unwavering dedication to the support of people impacted by domestic violence. Your mission resonates within my own core values and commitment to cultivating an inclusive environment where every individual feels safe and heard.


In application I am eager to bring my proactive approach, exceptional communication skills, and passion for the safety and wellbeing of individuals. As with the The Pankhurst Trust's ethos I believe in making a lasting impact on the lives of those we serve.


Thank you for considering my application. I am enthusiastic about the opportunity to contribute to the important work at The Pankhurst Trust, I look forward to discussing how my range of experience and education would further advance your mission. I look forward to hearing from you.


Yours Sincerely,


Sophie Howard



Overview

13
13
years of professional experience

Work history

Quality Safeguarding Officer

The Alzheimer's Society
Remote , Remote covering England, Wales and NI
03.2024 - Current
  • Conducted service quality audits to improve the quality of service delivery and written records.
  • Effectively managed a diverse caseload of safeguarding cases, demonstrating strong organisational skills and attention to detail.
  • Prioritised tasks based on urgency , ensuring that the highest-priority issues were addressed promptly.
  • Delivered internal training sessions to equip staff with essential safeguarding knowledge and skills.
  • Gained valuable experience in a delegation/ line manager remit, overseeing team workflows and triaging tasks to optimize efficiency.
  • Operated independently on-call during evenings and weekends, demonstrating a strong commitment to safeguarding responsibilities.
  • Maintained strict adherence to data protection policies and procedures, ensuring confidentiality and compliance.
  • Proficient in utilizing CRS (CRM Software), Zoom, Teams, Excel, PowerPoint, and Word to support operational activities.
  • Possess extensive knowledge of evidence-based practice and the ability to effectively apply theoretical frameworks in real-world scenarios.
  • Managed sensitive and emotive calls, successfully navigating emergency situations with professionalism and compassion.
  • Empowerment of people from diverse ethnic backgrounds, ability to recognise and support cultural and religious needs, as well as supporting with language barriers.


Dementia Adviser

The Alzheimer's Society
Birmingham, Suffolk
06.2019 - 03.2024
  • Operated efficiently within a KPI-driven model, consistently meeting and exceeding performance targets.
  • Skillfully handled challenging calls, demonstrating resilience and effective conflict resolution skills.
  • Delivered trusted expert advice, ensuring clients received accurate and reliable information.
  • Triaged incoming calls and conducted outbound calls, along with adeptly managing email communications to ensure comprehensive support.
  • Thrived in a high-volume support line environment, effectively prioritizing tasks to maintain exceptional service levels.
  • Used and promoted the use of The Big Word to allow people who have language requirements to be heard.

Adult Nurse

Heart of England NHS Trust
Solihull
10.2011 - 03.2024
  • Enhanced patient comfort by administering medications and providing compassionate emotional support.
  • Managed care for patients with chronic conditions, significantly improving their quality of life.
  • Alleviated patient distress through empathetic communication and active listening techniques.
  • Ensured timely treatment delivery by effectively managing strict schedules and prioritizing patient needs.
  • Maintained a sterile environment to minimize infection rates and promote patient safety.
  • Administered injections and medications, facilitating swift recovery and positive health outcomes.
  • Monitored patients regularly and adjusted treatment plans, leading to improved overall health and wellness.
  • Ensured seamless hospital operations through efficient coordination with multidisciplinary teams.
  • Achieved high levels of patient satisfaction by cultivating a compassionate and reassuring bedside manner.
  • Promoted healthy lifestyle choices among patients, resulting in improved health indicators and outcomes.
  • Educated families on disease management strategies to ensure continuity of care following discharge.
  • Drafted comprehensive patient reports to support informed decision-making by healthcare providers.

Education

Master of Arts - Safeguarding Law

University of Keele
Keele
10.2023 -

Bachelor of Science -

Birmingham City University
Birmingham
10.2011 - 03.2015

Access to Nursing -

North Warwickshire and Hinckley College
06.2009 - 06.2011

Skills

  • Emergency response
  • Conflict resolution

Timeline

Quality Safeguarding Officer

The Alzheimer's Society
03.2024 - Current

Master of Arts - Safeguarding Law

University of Keele
10.2023 -

Dementia Adviser

The Alzheimer's Society
06.2019 - 03.2024

Adult Nurse

Heart of England NHS Trust
10.2011 - 03.2024

Bachelor of Science -

Birmingham City University
10.2011 - 03.2015

Access to Nursing -

North Warwickshire and Hinckley College
06.2009 - 06.2011
Sophie Howard