Sophie Henderson
Stirling,Stirlingshire
Summary
Motivated individual enthusiastic about challenging work. Adapts easily to different environments and flexes with changing demands.
Organised and dependable assistant with 15 years of experience in customer service. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Friendly and approachable, with exceptional communication and customer service skills, complemented by proven ability to handle transactions and manage stock. Known for creating positive shopping experiences and assisting customers with product information. Eager to contribute to the success and growth of any company or establishment I work within. Loyal employee, dedicated to being a team player and doing all that is needed to make the company run as smoothly as possible. One of the main satisfactions is being able to make a customers day just that little bit brighter.
Overview
18
18
years of professional experience
Work history
Volunteer
Marie Curie Charity Shop
Stirling
2026.02 - Current
- maintaining a high level of customer service
- keeping the shop tidy and presentable
- sorting donations and deliveries, hanging and tagging clothes and filling all parts of the store
- working the till and explaining loyalty cards and gift aids
- sorting reductions and items that are past their dates
Cleaning machine operator
self employed
Stirling
2018.08 - 2019.03
- Assisted in improving workplace hygiene standards by performing thorough sanitisation tasks.
- Showed flexibility in adapting to different work schedules as needed, maintaining productivity even under pressure.
- Enhanced cleanliness of a variety of spaces by operating heavy-duty cleaning machines.
- Played a vital role in preserving the aesthetic appeal of premises through professional carpet cleaning techniques.
- promoted the business through hard work handing flyers, posting cards and social media outlets
- kept track of finances, incoming and outgoings to sustain a successful business and dealt with phone calls from clients
- Guaranteed customer satisfaction with diligent execution of assigned tasks to meet specific needs.
Sales assistant
Morrisons
Stirling
2010.05 - 2017.09
- Assisted customers with product selection for optimal satisfaction.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Built strong relationships with regular customers for repeat business and resulting in positive feedback.
- Collaborated effectively with team members to meet time scales and sales targets.
- prepared fresh food with high hygiene standards and keeping logs of dates
- unloaded pallets of deliveries and made sure everything was counted and logged then put in its place with dates rotated
- carried out stock checks and legal paperwork daily
- made sure everything was clean and tidy before ending shift
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Handled cash, debit and credit card payments for smooth transactions.
- Aggressively promoted store loyalty cards to increase sign-ups.
- Helped restock shelves when not on till duties, maximising productivity.
- Helped meet business needs by working extra shifts.
- Maintained high standards of food safety and hygiene by following strict protocols.
- Supported inventory management to maintain adequate stock levels.
- Ensured compliance with health regulations through regular cleaning tasks.
- Adhered strictly to personal grooming standards set by restaurant policy maintaining professional image.
- Monitored storage temperature controls, keeping stored ingredients fresh.
- Received and unloaded new inventory for storage in stores.
- Trained junior staff on kitchen processes to meet food preparation standards.
cafe worker
Bella's cafe
Stirling
2015.05 - 2016.02
- Supported other team members during peak hours for smooth operations.
- Implemented hygiene standards strictly whilst working on food preparation tasks.
- Prepared fresh pastries and sandwiches daily for a variety of offerings.
- Dealt with customer queries and complaints, ensuring high level of customer satisfaction.
- Managed take-away orders efficiently, catering to the needs of busy customers.
- Promoted daily specials to increase sales.
- Delivered prompt service to customers, resulting in repeat business.
- Handled cash transactions accurately, minimising discrepancies at the end of shift.
- Practiced healthy and safety measures to comply with regulations.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
Sales assistant
Card Factory
Stirling
2009.09 - 2010.01
- Improved customer service by efficiently handling queries and complaints.
- Managed till operations smoothly, reducing waiting time for customers.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Ensured stock replenishment in a timely manner to maintain product availability.
Volunteer youth worker
Stirling Council
Stirling
2008.04 - 2008.11
- Coordinated outdoor events to foster team-building and cooperation amongst the kids
- Developed creative workshops with an objective of stimulating imagination and creativity. graffiti mural was done by me and the kids outside
- Provided mentorship for personal growth and development of life skills.
- Established a safe, inclusive environment, promoting diversity and respect. where everyone felt welcome and listened to.
- Ensured child protection regulations were adhered to at all times during youth club operations.
Education
SCQF level 4 - personal development award
fife college
SCQF level 4 - wellbeing award
out with institution
Certificate of Higher Education - higher history
Falkirk college
Stirlingintermediate 2 mathematics B SCQF 5 - mathematics
st modans high school
standard grade - french
st.modan's high school
standard grade - art and design
st modans high school
stirlingstandard grade - chemistry
st modans high scool
stirlingstandard grade - english
st modans high school
stirlingstandard grade - graphic communications
st modans high school
stirlinggrade 4 achived - physics
st modans high school
Skills
- hard working and dependable individual
- fast learner who already has the experience working within the Marie curie environment and other retail roles
- can deal with gift aid, loyalty cards and sign ups
- very confident on the till and have excellent customer service skills
- calm demeanour means dealing with difficult customers is not a difficult task
- determined attitude means multitasking in a fast paced environment is a challenge I enjoy Sorting stock, filling shop floor, pricing items and keeping the store clean and tidy
- work well with others and enjoy creating an authentic friendly workplace (for staff and customers) meaning everyone is willing to work for one another
- previous experience in Inventory checking and stock refills
- know stock dating protocol and when to reduce or cull
- Tagging and labeling and where to add these to keep it easier for not only us but our customers
- Quality Assurance, what's good enough for sale and what must be ragged
- Payment methods and handling cash
- Cleaning protocols
- First Aid certification
- SVQ 3 in food hygiene and handling
- Strength and flexibility
- Reliability
- Effective delegation
- Attention to Detail
- Previous experience in legal paperwork and department logs
reference 2
Isobel Mclaughlin
supervisor (Morrison's supermarket)
munro road, FK77SR
work no:01786448231
mobile no: 07871357461
REFERENCE 1
Bella McCormack
Owner of Bella's cafe
Drip road, Stirling FK8 1RE
work no: 01786462040
mobile no: 07513252244
Timeline
Volunteer
Marie Curie Charity Shop
2026.02 - Current
Cleaning machine operator
self employed
2018.08 - 2019.03
cafe worker
Bella's cafe
2015.05 - 2016.02
Sales assistant
Morrisons
2010.05 - 2017.09
Sales assistant
Card Factory
2009.09 - 2010.01
Volunteer youth worker
Stirling Council
2008.04 - 2008.11
SCQF level 4 - personal development award
fife college
SCQF level 4 - wellbeing award
out with institution
Certificate of Higher Education - higher history
Falkirk college
intermediate 2 mathematics B SCQF 5 - mathematics
st modans high school
standard grade - french
st.modan's high school
standard grade - art and design
st modans high school
standard grade - chemistry
st modans high scool
standard grade - english
st modans high school
standard grade - graphic communications
st modans high school
grade 4 achived - physics
st modans high school