Sophie Hearsum
Royal Tunbridge Wells
Summary
I am an ambitious and enthusiastic hard-working person with the ability to adapt to all working environments. I work well under pressure and have a proven record of maintaining tight deadlines. I am flexible with a can-do approach to work and with the ability to 'think out of the box' to resolve challenges. I am a people’s person and pride myself of going above and beyond people’s needs and expectations and having a can do attitude.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
Work History
EA to the Director of Communications and Foundation
Brainkind
07.2019 - Current
- Supporting the Communications and Foundations Director and the Head of QA, Compliance & Safeguarding
- Ensuring that both directors are well organised and able to operate efficiently and assisting in the planning and organisation of events
- Working towards the company’s strategy
- Acting as the key point of contact for both internal and external stakeholders;
- Working closely and effectively with the Director of Communications and Foundations and Director of Digital to keep them well informed and issuing correspondence on their behalf
- Extensive diary management
- Planning diary and travel arrangements where required
- Anticipating needs and promoting a collaborative approach to addressing issues
- Producing minutes, notes, standard and ad hoc reports, correspondence and presentations to deadline and agreed standards
- Proof reading and adding Social media content
- Updating the company Website
- Creating content and persuasive campaigns
- Supporting Fundraising and company the CRM system
- Supporting key projects and executing all needs and requirements to successfully deliver
- Working with Recruitment and HR in the on boarding and off boarding of staff
- Raising PO and invoices
- Managing the companies’ policies and procedures
- Leading and planning annual awards and another other ad hoc events
- Exceptional verbal & written communication skills
- Creative design
- Outstanding customer service skills
- Proficient in Microsoft TEAMs, Office, Excel and PowerPoint
- Excellent attention to detail
- Fast learner
- Self-motivated with a strong work-ethic
PA to Managing Director
WaveOptics
11.2017 - 05.2019
- Managing diaries and organising complex meetings and appointments globally
- Dealing with internal & external telephone queries
- Book travel - arrange domestic/ int'l travel itineraries and organise visas
- Expenses
- Book meeting rooms and organise catering, Schedule WebEx/Lifesize meetings
- Liaising with staff, suppliers and clients
- Attending weekly meetings / meeting taking
- Handle photocopying, scanning, printing enquiries
- Organise office events and conferences
- Managing databases and filing systems
- Raising purchase orders
- Covering personal requests
- Greeting clients and Guests
- PowerPoint and excel
- Implementing and maintaining procedures/administrative systems
PA Assistant
S&P Global
04.2014 - 07.2017
- Supporting six Senior Managers and assisting the floor of 100 people plus
- Sort incoming mail for distribution
- Respond to all queries in administration inbox
- Deal with internal & external telephone queries
- Book travel - arrange domestic/ int'l travel itineraries (within company travel policy and procedures); and coordinate travel for managers and other staff; organise visas
- Maintain & update staff lists and floor plans
- Expenses- Prepare monthly Travel & Entertainment expenses for senior staff
- Process Invoices (P2P if over £1000)
- Manage holiday & sickness attendance records
- Book meeting rooms and organise catering, AV support etc
- Schedule WebEx meetings
- Ensure new starter/transfer/leaver process is carried out
- Order office stationery
- Desk moves- Liaise with facilities to organise weekly moves
- Provide support to the Operations Manager and attend weekly meetings
- Handle photocopying, scanning, printing enquiries
- Organise office social events
- Any other duties as may be deemed necessary to support the activities of the groups
Secretarial Assistant
PwC
02.2013 - 04.2014
- Supporting sixty-one Senior Managers within two sectors of the company
- Travel research and management
- Itinerary planning
- Organisation of meetings
- Associated tasks eg catering, agenda preparation etc
- Promoting and setting up Live Meetings
- Video conferencing and support for conference calls
- Client Relationships
- Assistance with maintaining client contacts on CRM including: creating details, amending details, deleting details
- Acting as a point of contact for clients when needed
- Escalation of external client calls and follow up action
- Ad hoc/Administration
- Assistance with managing out of office for emails/voicemails where you have an unplanned absence
- Administrative support for client or internal events eg creating badges/invitations
- Preparation of documents
- Formatting documents follow up action
- Presentation material in PowerPoint, excel and word
- Expenses
PA to General Manager
Hyundai Merchant Marine
04.2012 - 02.2013
- Supporting the UK General Manager in everyday tasks, writing emails and deal with customer queries on behalf of the GM when out of the office; handle organisation of functions sales events
- Compile reports and presentations
- Coordination and compilation of weekly reports
- Process invoices and expenses
- Issuing announcements to Customers, distribution of Sailing Schedules and Calendars to local offices and customers
- Updating of UK website
- Presentation preparation with the use of Word, Excel and PowerPoint on an extensive basis
- Answer rate related inquiries (FE WB) liaise with FE WB Pricing both in EHQ and Seoul
- Looking after UK's VIP account in terms of bookings, rates, transit times and all other inquiries
- Experience of booking travel arrangements
- Dairy Management
- Excellent communication skills
Crew Manager
CMA CGM
06.2006 - 12.2011
- I worked within the shipping industry in Marseille supporting both shipping crew and our Head Office where the company office relocated to from London
- Crew Manager to Shipping Captains
- Knowledge of mandatory STCW certification requirements
- Coordinate company and third-party manning agents in vessel, budget allocation and planning
- To co-ordinate and optimize the relief planning in accordance with company policy and crewing procedures
- To manage the vessels and local recruitment office's daily
- Knowledge of Flag Administration requirements
- Excellent communication skills
- Extensive experience of bookings flights and travel arrangements
- Excellent knowledge of all Microsoft applications especially Word, Excel and PowerPoint
- Sound knowledge of MAPS applications
- Good attention to detail and accuracy
- Working to tight deadlines
- On call 24hours a day
Secretary
Direct Line Group
09.2005 - 02.2006
- PA to Executive Office
- Varied office administration
- Extensive diary management
- Booking of meeting rooms
- Liaison with Chief Executives and their PAs
- Collaborating and distribution of monthly packs for the Executives
- Presentation preparation with the use of Word, Excel and PowerPoint on an extensive basis
- Making sure that the office was always presentable
- Distributing files, information and requests for the Executives
Project Assistant
ATP International
07.2004 - 12.2004
- I completed a six month contract to assist with the organisation of the ABTA annual conference in America that was attended by over 1,500 delegates
- Making flight and hotel bookings
- Invoicing clients
- Providing client information regarding their travel arrangements
- Collating information
- Meeting tight deadlines
- Working under pressure
- Building client relationships
- Using Word, Excel and PowerPoint on an extensive basis
- Attendance in Florida for one week at the ABTA convention to provide first hand support and assistance to delegates
Junior Secretary
Irwin Mitchell Solicitors
04.2004 - 06.2004
- Meeting and greeting clients
- Answering telephone calls in a professional manner
- Setting up conference Rooms
- Management of diary and appointments for senior staff
- Booking couriers
- Making travel arrangements for senior staff
- Ensuring that stationery and supplies were adequate
- Responding direct to emails
Floor Assistant
Marks and Spencer
11.2000 - 03.2004
- My main duties consisted of operating busy checkout tills and stock replenishment
- I received thorough training on how to interact with and resolve customer's queries and complaints
- I learnt the basic principles of running a section within a large store
- I was part of the women's wear team who helped with stock display and was responsible for maintaining first class presentation of goods
- All of these duties involved working closely with other members of our team and a lot of reliance was placed on my judgement and decisions
Education
GCSE - GNVQ Travel Tourism
Bullers Wood School for Girls
Skills
- Powerpoint
- Team Building
- Invoices
- Budgeting
- Microsoft Powerpoint
- Microsoft Office
- SharePoint
- Project Management
- Strategic Planning
- Microsoft Word
- Marketing content
- Social media
- Fundraising
- Policies
- Influencer partnerships
- Branding management
- Social media content development
- Web development
- Marketing strategy
- Adobe
- Excel
Eligibletowork
Yes
Highestlevelofeducation
A-Level or equivalent
Personal Information
- Industry: Administrative Assistance
- Driving License: Cars
Timeline
EA to the Director of Communications and Foundation
Brainkind
07.2019 - Current
PA to Managing Director
WaveOptics
11.2017 - 05.2019
PA Assistant
S&P Global
04.2014 - 07.2017
Secretarial Assistant
PwC
02.2013 - 04.2014
PA to General Manager
Hyundai Merchant Marine
04.2012 - 02.2013
Crew Manager
CMA CGM
06.2006 - 12.2011
Secretary
Direct Line Group
09.2005 - 02.2006
Project Assistant
ATP International
07.2004 - 12.2004
Junior Secretary
Irwin Mitchell Solicitors
04.2004 - 06.2004
Floor Assistant
Marks and Spencer
11.2000 - 03.2004
GCSE - GNVQ Travel Tourism
Bullers Wood School for Girls
Similar Profiles
Lekpoa YorkuriLekpoa Yorkuri
Bank Support Worker at BrainkindBank Support Worker at Brainkind
Karen ImoKaren Imo
Student nurse at Brainkind neurological centre.Student nurse at Brainkind neurological centre.
Nokuthula NdlovuNokuthula Ndlovu
Senior Specialist Occupational Therapist at Brainkind The Chantry Neurological CentreSenior Specialist Occupational Therapist at Brainkind The Chantry Neurological Centre
Emma BlakewayEmma Blakeway
Deputy Theatre Manager at Horder Health CareDeputy Theatre Manager at Horder Health Care
Cosmin Marian BadicescuCosmin Marian Badicescu
Shift Manager at Pizza ExpressShift Manager at Pizza Express