Sophie Hathaway

My roles and responsibilities at Three Cliffs Cafe are listed below.

• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
• Warmly greeted guests upon arrival to create a welcoming atmosphere.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Delivered checks, collected cash or credit card payments and provided receipt to customers.
• Greeted and escorted guests to tables.

My roles and responsibilities at the Marriott hotel are listed below.

• Managed bookings using Marsha software to schedule, cancel and re-arrange room bookings for customers.
• Answered telephone calls, compiling detailed notes and promptly forwarding as required.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance, when checking them in.
• Delivered front of house duties with a warm and professional manner.
• Answered and helped resolve enquiries from guests staying at the hotel.
• Prioritised tasks to maintain reliable service throughout peak times.
• Kept reception area clean and neat to give guests a positive impression of the company.
• Reduced guest waiting times through effective time and resource management.