Sophie Harriet Wolfendale
Okehampton,DEVON
Summary
Confident and strategic, bringing robust problem-solving abilities and exceptional organisational skills to manage complex operations and teams. Demonstrates proficiency in project management and communication, ensuring seamless coordination and stakeholder satisfaction. Committed to driving operational excellence and safety in any role.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
Work History
Practice Manager
MYDENTIST
Barnstaple, DEVON
01.2024 - 12.2024
- Managing a team of 17 including, Dentists, Nurses and Receptionists
- Overseeing financial operations such as monitoring P&L reports, achieving budgets and analyse performance
- Ensuring that the practice meets legal, health and safety and other regulatory guidelines
- Ensuring good communication is maintained between dental professionals, support staff and patients
- Mitigated risks by enforcing strict health and safety protocols within the practice.
Store Manager
HOTEL CHOCOLAT
EXETER
12.2022 - 10.2023
- Responsible for returning the store to a profitable state
- Training new starters to a high level of customer service
- Be an example of excellent service to the whole team
- Monitor the P&L reports and make adjustments where needed
Training Coordinator
BRITISH INTERNATIONAL HELICOPTERS
NEWQUAY
01.2020 - 12.2022
- Scheduled training sessions and events, ensuring the availability of necessary resources
- Maintain Part 147, Part 145 and Part CAMO training records
- Support Training Manager with writing MTOE and ATO documents
- Conduct monthly audits to ensure regulatory training is compliant to CAA regulations
- Liaise with departments to understand further training needs
- Collaborated with cross-functional teams to establish training objectives, budgets, and timelines
- Issued course certificates and kept meticulous logs of training records
- Coordinated and managed training databases, ensuring data accuracy and integrity
- Attended meetings and seminars to obtain information for use in training programs and to inform management of training program status
Relief Manager (Fixed Term Contract)
HOTEL CHOCOLAT
SOUTHAMPTON AND OXFORD
11.2019 - 12.2019
- Assist store managers to achieve better results in high performance stores
- Support the delivery of key KPI metrics
- Set and maintain the highest retail and visual standards
- Sell products with confidence as well as encouraging and coaching team members to do the same
Training and Operations Manager
FOOTBALANCE
BATH AND BIRMINGHAM
06.2019 - 10.2019
- Train and lead store managers to achieve motivated and high-performance stores
- Support the delivery of key KPI metrics
- Set and maintain the highest retail and visual standards
- Sell products with confidence as well as encouraging and coaching team members to do the same
- Use sales data to monitor and review store and individual staff performances and provide regular feedback to retail management
Store Manager
HOTEL CHOCOLAT
Bristol
12.2012 - 06.2019
- Responsible for all aspects of running a successful store
- Drive sales daily, through encouragement towards the sales team
- Improve sales team performance management and development
- Train new Store Managers to a high level and continue to mentor when training is completed
- Established efficient inventory management system to maximise sales and reduce costs
Education
BA (hons) - Early Childhood Studies
Plymouth University
Plymouth 09.2009 - 09.2012
BTEC National Diploma - Early Childhood Studies
Exeter College
Exeter 09.2006 - 09.2009
8 GCSE's - Grade A - C
West Buckland School
BarnstapleSkills
- Schedule Coordination
- Workflow Planning
- Operational Efficiency
- Flight Crew Coordination
- Managing Files and Records
- New Hire Training
- Time Management
- Workflow Schedules
Timeline
Practice Manager
MYDENTIST
01.2024 - 12.2024
Store Manager
HOTEL CHOCOLAT
12.2022 - 10.2023
Training Coordinator
BRITISH INTERNATIONAL HELICOPTERS
01.2020 - 12.2022
Relief Manager (Fixed Term Contract)
HOTEL CHOCOLAT
11.2019 - 12.2019
Training and Operations Manager
FOOTBALANCE
06.2019 - 10.2019
Store Manager
HOTEL CHOCOLAT
12.2012 - 06.2019
BA (hons) - Early Childhood Studies
Plymouth University
09.2009 - 09.2012
BTEC National Diploma - Early Childhood Studies
Exeter College
09.2006 - 09.2009
8 GCSE's - Grade A - C
West Buckland School
Similar Profiles
Leon BerenshteinLeon Berenshtein
Associate General Dentist at MydentistAssociate General Dentist at Mydentist
Aishika MallickAishika Mallick
Trainee dental nurse at MydentistTrainee dental nurse at Mydentist
Megan CounterMegan Counter
Customer retail assistant at John Lewis & PartnersCustomer retail assistant at John Lewis & Partners
Prayata Dal DinPrayata Dal Din
Front of House / Waiter / Kitchen Porter at Bow Garden & Aquatic CentreFront of House / Waiter / Kitchen Porter at Bow Garden & Aquatic Centre
NITHA KUNCHERIANITHA KUNCHERIA
Health Care Assistant at Lakeside Residential HomeHealth Care Assistant at Lakeside Residential Home