Sophie Hann
Romford,Essex
Summary
Demonstrates exceptional communication skills, leadership, and the ability to remain calm under pressure. Proficient in public speaking, team building, with a proven track record in quality assurance and upselling. Adept at problem-solving and utilising tools such as Excel and Word to enhance productivity. Committed to leveraging skills in a challenging role that fosters growth and innovation. Optimistic and dedicated, bringing strong communication and teamwork skills. Proven ability to handle fast-paced environments while delivering exceptional customer service. Committed to contributing to positive and efficient team dynamic, ensuring high-quality service and satisfaction.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
5
5
years of professional experience
Work history
Crew member
Mcdonalds
Romford , essex
2021.10 - Current
- Resolved customer complaints quickly, restoring trust in service quality.
- Participated in regular stock takes helping manage supplies efficiently.
- Prepared food items according to established recipes maintaining consistency of taste and presentation.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Provided personalised customer service fostering loyalty amongst clients.
- Collaborated with team members to maintain friendly work environment promoting productivity.
- Acted as team player by helping colleagues finish their tasks.
Babysitter
self employed
Romford, Havering
2021.01 - 2022.11
- Assisted children with homework, resulting in improvement in their academic performance.
- Provided safe and engaging environment by organising creative activities for children.
- Kept living spaces neat and clean to maintain proper hygienic environment.
- Responded appropriately to physical and emotional needs of child, ensuring their comfort at all times.
- Built strong relationships with families through trust and outstanding communication skills resulting in long-term babysitting contracts.
- Engaged children in stimulating learning-based activities and games.
Education
Bachelor of Laws - Law
City St Georges University of London
London 10/2022 - 04/2025
A-Levels - Law, Politics, Psychology
Drapers Academy
Romford 09/2020 - 05/2022
Skills
- Communication skills
- Marketing
- Calm under pressure
- Problem-solving
- Public speaking
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Quality Assurance
- Upselling
- Knowledge of excel and word
Affiliations
- Reading
- Gym
- cinema
Timeline
Crew member
Mcdonalds
2021.10 - Current
Babysitter
self employed
2021.01 - 2022.11
Bachelor of Laws - Law
City St Georges University of London
10/2022 - 04/2025
A-Levels - Law, Politics, Psychology
Drapers Academy
09/2020 - 05/2022