Sophie Grimes
Wellingborough,Northamptonshire
Summary
Cashier and customer service assistant with 2+ years of experience in making customers feel valued and ensuring they leave the store wanting to come back again. Receive regular praise from customers on my customer service as they leave the store smiling and laughing. When starting at my current job, I was very shy owing to my autism, and I have managed to overcome this. I am very dependable and will do everything asked of me to the best of my ability, no matter what the task.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Checkout operator
B&Q
Wellingborough, Northamptonshire
2022.02 - Current
- Displayed and restocked merchandise by following brand guidelines.
- Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
- Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
- Handled diverse customer queries, providing accurate store, product and service information.
- Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Checked identification for proof-of-age as required, refusing alcohol and tobacco sales to underage customers.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
Crew member
McDonald's
Wellingborough, Northamptonshire
2021.11 - 2021.12
- Prepared food and beverages within target timeframes.
- Contributed to team success by completing jobs quickly and accurately.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
BTEC - Travel and Tourism
2023.09 -
BTEC - Computer Science
2021.09 - 2023.06
BTEC - Carpentry
2020.09 - 2021.06
Skills
- Customer service
- Counter sales
- Cash handling
- Team player
Languages
English
Native
Finnish
Beginner
Timeline
Northampton College - BTEC, Travel and Tourism
2023.09 -
Checkout operator - B&Q
2022.02 - Current
Crew member - McDonald's
2021.11 - 2021.12
Tresham College - BTEC, Computer Science
2021.09 - 2023.06
Tresham College - BTEC, Carpentry
2020.09 - 2021.06