Sophie Gregory
Plymouth
Summary
I am a motivated and hard-working individual looking to embark on a journey with a new career path. I am currently working as a Freelance flight attendant and am looking for a full time position, I would love to bring my skills and professionalism to a new place of work. I work very well in a team, but I work just as well independently, and I am very eager to take my skills further to build my dream career.
Overview
8
8
years of professional experience
Work history
Customer Service Representative
Catreus
09.2024 - 10.2025
- Created memorable guest experiences through attentive, responsive and personable service.
- Making sure customers feel the “home from home” experience on board.
- Sharing my product and wine knowledge of the stock we have on board, recommending what will pair well with their dish.
- Making sure the cabin is prepared to standard and on time for our guests to arrive.
- Maintaining a clean and tidy aircraft, whilst keeping up to date with aircraft inventory.
Cabin Hostess
Vistajet
Malta
09.2022 - 09.2024
- Carried out day-to-day duties accurately and efficiently.
- Kept up to date with online training and updated manuals/ operational updates.
- Maintaining a positive attitude to ensure the clients feel comfortable at all times.
- Reporting all cabin defects to maintenance to ensure the cabin looks pristine at all times.
- Maintaining high levels of personal appearance and making sure I’m always well groomed.
- Performed administrative duties contributing towards smooth store operations.
Customer Service Executive
Alternative Airlines
Horley
10.2021 - 09.2022
- Exceeded targets by delivering comprehensive and consistent service.
- Resolved complaints with proactive problem-solving and analysis.
- Using various systems such as Amadeus and Duffel to amend customers bookings.
Media Sales Executive
Rent4sure Ltd
Reigate
04.2021 - 09.2021
- Educate customers with the right product for their needs.
- Being the first point of contact for my clients via phone and email.
Picker, Packer
Tesco
Horley
11.2020 - 03.2021
Picker/Packer
Tesco
Horsham
03.2020 - 09.2020
Cabin Crew
British Airways, Gatwick Airport Station
Gatwick
07.2019 - 08.2020
- Provided a professional service to customers in all cabins.
- Making sure that all security checks are done promptly.
- To aim that all passengers left feeling happy with the products and service provided.
- Accommodating all customers with their needs.
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
Lounge Host
BaxterStorey - Gatwick Airport Station
Gatwick
03.2018 - 04.2019
- Serving first and business class passengers a 5 star service.
- Serving food and beverages to passengers, and having a vast knowledge on the product.
- Offered a warm welcome to passengers.
Education
A-Levels - Travel and Tourism- Level 3 Diploma
East Surrey College
Redhill, Surrey08.2018
GCSE -
Oxted School
Oxted 08.2016
Skills
- Customer Service
- Team and Interpersonal Skills
- Organisation
- Confidence
- Caring and Understanding
- Professional and Reliable
- Ability to work well under pressure
Timeline
Customer Service Representative
Catreus
09.2024 - 10.2025
Cabin Hostess
Vistajet
09.2022 - 09.2024
Customer Service Executive
Alternative Airlines
10.2021 - 09.2022
Media Sales Executive
Rent4sure Ltd
04.2021 - 09.2021
Picker, Packer
Tesco
11.2020 - 03.2021
Picker/Packer
Tesco
03.2020 - 09.2020
Cabin Crew
British Airways, Gatwick Airport Station
07.2019 - 08.2020
Lounge Host
BaxterStorey - Gatwick Airport Station
03.2018 - 04.2019
A-Levels - Travel and Tourism- Level 3 Diploma
East Surrey College
GCSE -
Oxted School