Sophie Greenacre

Dedicated and efficient barista with extensive expertise in coffee grinding techniques, latte artistry, and beverage presentation. Demonstrates exceptional customer service skills, including active listening, empathy, and conflict resolution. Adept at maintaining punctuality, training employees, and handling complaints with a warm personality. Proficient in POS systems and allergen awareness, ensuring a seamless customer experience. Committed to up-selling and product knowledge advocacy to enhance customer satisfaction and business growth. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. I currently have a 4 week notice period. Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

I have a level 2 qualification in mental health and safety.

I have a Level 2 certificate in food safety and hygiene.

I was part of a mental health and diversity group in 200 degrees where we discussed ways to maintain staff mental health and increase diversity.