SOPHIE GILLGRASS
Fulwood
Summary
I am a highly motivated individual looking to further develop and use my skills in new challenges. My strengths are in communication, time management, and organisation. I can work in fast paced environments and have the ability to work under pressure and make decisions quickly, ensuring efficient schedule planning.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work history
Clerical
Veritas Legal Services
01.2014 - 07.2024
- Scanning confidential case files into the computer system
DOMESTIC METERING CO-ORDINATOR
NETWORK PLUS
11.2024 - Current
- Liaised with other staff members regarding this role and assisted them with training sessions to enhance skills and knowledge.
- Oversee daily operations ensuring consistency in quality within the team.
- Collaborated with other areas of the company for planning purposes ensuring targets and KPIs are being met.
- Working within Excel to gain a forecast of the work scheduled and whether we are on track throughout the month for our targets.
- Inputting data into our databases for managers and National Gas purposes.
Domestic Metering Scheduler
Network Plus
01.2021 - 07.2025
- Planning the engineers work schedule on a D-4 basis
- Movement of work D-1 due to any holidays or sickness
- Liaising with customers & National Gas over the phone regarding appointments
- Communicating with area managers regarding engineers & ensuring the rotas are correct
Domestic Metering Dispatcher
Network Plus
01.2020 - 01.2021
- Dispatching jobs to resource on day
- Movement of work due to emergency holidays or sickness
- Managing SLAs by conducting jeopardy management
- Liaising with customers & National Gas over the phone
Shop assistant
Gibsons News & Wine Convenience Store
01.2014 - 01.2020
- Serving customers face to face, dealing with their requests and queries
- Opening/closing the shop ensuring the till floats are correct
- Dealing with telephone enquiries & suppliers
Education
BTEC Level 3 Diploma - Children's Care, Learning & Development
Runshaw College
01.2012 - 01.2014
GCSE - Maths, English Language & Literature, BTEC Science, 6 additional GCSEs grade C or above
Archbishop Temple High School
01.2007 - 01.2012
NVQ Level 2 - Retail
Manchester College
01.2015 - 01.2016
Skills
- Excellent Communication
- Ability to work under pressure
- Quick Decision Making
- Time Management
- Ability to work in a team
- Excellent Organisation Skills
- Ability to take my own initiative
- Schedule planning
Personal Information
Date of birth: 08/05/96
Timeline
DOMESTIC METERING CO-ORDINATOR
NETWORK PLUS
11.2024 - Current
Domestic Metering Scheduler
Network Plus
01.2021 - 07.2025
Domestic Metering Dispatcher
Network Plus
01.2020 - 01.2021
NVQ Level 2 - Retail
Manchester College
01.2015 - 01.2016
Clerical
Veritas Legal Services
01.2014 - 07.2024
Shop assistant
Gibsons News & Wine Convenience Store
01.2014 - 01.2020
BTEC Level 3 Diploma - Children's Care, Learning & Development
Runshaw College
01.2012 - 01.2014
GCSE - Maths, English Language & Literature, BTEC Science, 6 additional GCSEs grade C or above
Archbishop Temple High School
01.2007 - 01.2012
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