Sophie Founds
Moreton,Wirral
Summary
Quick-thinking Catering Manager wiith 10 years of experience in leadership roles. Dynamic motivator with success at streamlining day to day operations with eyes on larger profit goals. Outstanding eye for detail and high standards of organisation.
Overview
9
9
years of professional experience
Work history
Bar and catering manager
Self employed
Wirral , Merseyside
2020.03 - 2024.01
- Upsold catering packages with most profitable outcomes for the fayreway bar and catering services without sacrificing client desires.
- Worked with chefs to plan menus according to client needs and budgets.
- Planned meals for events of up to 120 people.
- Hired and trained both permanent and temporary staff members.
- Placed orders with vendors on regular basis.
- Handled payment collection and payroll of 12 employees.
- Designed catering packages to increase sales and customer experience.
- Met with clients to outline desired goals and to prepared quotes for overall catering costs.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Handled day-to-day processes of catering including scheduling, ordering food and planning events.
- Reconciled cash and credit card transactions to maintain accurate records.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
- Built loyal customer base by creating welcoming environment with top quality service.
- Led by example in providing customers with attentive, professional restaurant service.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Developed menus with strict cost controls to maximise restaurant profits.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Sourced products locally for improved cost-efficiency and sustainability.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
Bar manager
The fayreway bc services
Wirral, Merseyside
2021.02 - 2022.02
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Planned staffing levels based on evolving service demands.
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
- Organised special events and functions, including receptions, parties and corporate lunches.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Resolved guest complaints efficiently and professionally while maintaining positive customer environment.
- Managed payroll and HR paperwork with detail and accuracy.
- Maintained faultless customer service through proper staff training and development.
- Oversaw line cleaning and cellar management.
- Protected brand image by delivering exceptional bar presentation and maintenance.
Assistant manager
The launchpad
Wirral, Merseyside
2015.06 - 2020.03
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
Education
NVQ Level 2 - Hospitality arts
Wirral Metropolitan College
BirkenheadGCSEs - English, maths, science, social sciences, p.e, art
weatherhead high school
Wirral Skills
- Marketing knowledge
- Menu design expert
- Event planning proficiency
- Budgeting understanding
- Shift scheduling
- Decision making
- Hiring and training
- Recruitment
- Staff supervision
- Kitchen staff coordination
- Cleanliness
- Conflict resolution
- Cleaning and sanitation procedures
- Safe food handling
- Recipes and menu planning
- Diverse beverage knowledge
- Produce purchasing
- Kitchen equipment operation and maintenance
Languages
English
Fluent
Timeline
Bar manager
The fayreway bc services
2021.02 - 2022.02
Bar and catering manager
Self employed
2020.03 - 2024.01
Assistant manager
The launchpad
2015.06 - 2020.03
NVQ Level 2 - Hospitality arts
Wirral Metropolitan College
GCSEs - English, maths, science, social sciences, p.e, art
weatherhead high school