Sophie Forsyth
Linlithgow,West Lothian
Summary
Compassionate, patient, and hard working individual with proven drive to career progress. As shown in management career progression while in university. Continuous positive attitude throughout challenging and stressful situations. Utilising skills learned in education to progress in current position, in which I am very passionate and thoroughly enjoying.
Looking to further progress various skills and challenge myself to consistently continue to learn.
Overview
8
8
years of professional experience
Work history
Autism Practitioner
Primecare Health Ltd
Winchburgh, West Lothian
09.2024 - Current
- Promoting independence within service users.
- Kept abreast of latest industry trends by attending relevant training courses and seminars.
- Worked collaboratively with multidisciplinary team members leading to improved service user care.
- Showcased excellent problem-solving abilities whilst managing unexpected incidents.
- Created a caring and understanding environment to build healthy relationships with service users.
- Fostered effective communication among team members enabling smoother operations within the service.
- Day-to-Day sensory and learning activities.
Crew Member
McDonalds
Newbridge
05.2024 - 02.2026
- Delivered fast, accurate service for a positive customer experience.
- I stayed up-to-date on company updates, changes and developments to address customer queries comprehensively.
- I employed multitasking skills to switch fluidly between various activities and cope with high demand.
- Completed cleaning and serving tasks to high-quality standards.
- Assisted management using prior experience.
- Cash handling
Floor Manager
McDonald's
Fort William
03.2021 - 05.2024
- Delegated tasks according to team members' strengths to guarantee maximum sales opportunities
- Reconciled cash takings, card statements and receipts after each shift, noting discrepancies
- Guaranteed delivery of first-class customer service, coaching team members to produce positive outcomes
- Performed various store operations including opening and closing procedures
- Managed teams of 10 employees, providing ongoing training and guidance to maximise potential
- Resolved complex disputes and handled product returns professionally, offering practical solutions to maintain customer satisfaction and uphold stellar industry reputation.
Waitress
Mamasan restaurant
Glasgow
10.2021 - 04.2022
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
- Provided friendly, courteous service, maximising positive customer satisfaction ratings
- Keep guest tables neat by regularly clearing dirty dishes, using glasses and wiping down surfaces
- Warmly greeted guests upon arrival to create a welcoming atmosphere
- Created a friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Housekeeper
Premier Inn Hotel
Musselburgh
09.2020 - 11.2020
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards
- Maintained clean, safe environments for guests and staff, strictly following infection control policies
- Serviced bathrooms with fresh supplies and regular cleaning
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented
- While only working weekends, similarly to the other premier inn I would spend mornings 9-3 as a housekeeper and then 3-8 as a receptionist.
Administrative Work Experience
Letterfinlay Foods LTD
Fort William
03.2020 - 09.2020
- Letterfinlay Foods LTD is a family business and I have spent a great deal of time learning varied areas of work experience. During lockdown, I spent most of my time helping by answering phone calls and learning the accounting side of the business. I still occasionally help, especially at Christmas time.
Housekeeper
Premier Inn Hotel
Fort William
06.2018 - 08.2020
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards
- Maintained clean, safe environments for guests and staff, strictly following infection control policies
- Serviced bathrooms with fresh supplies and regular cleaning
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented
- Interacted positively and professionally with residents, maintaining excellent service standards
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering
- Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys
- During this time, I also worked as a receptionist at Premier Inn
- I would spend 9-3 as a housekeeper and then 5-11 helping out at reception during the summer.
Crew Member
McDonalds
Fort William
10.2017 - 06.2018
- Served high volumes of guests in fast-paced service environments with exceptional customer care
- Prepared food and beverages within target timeframes
- Contributed to team success by completing jobs quickly and accurately
- Trained in food safety and hygiene practices
- Attended to customers with friendly and accurate service
- Operated cash register to take payments and process orders
- Flexibly took on various roles to support workflow.
Education
Bachelor of Science - Psychology and Sociology
Queen Margaret University
Musselburgh, ELNSkills
- Staff activity management
- Employee training
- Strong communication
- Efficient under pressure
- Expert multitasker
- Customer complaint handling & resolution
- Hygiene protocol
- Medication handling
- Money handling
- Calm under pressure
- Compassionate care
- Patience
Hobbies and interests
- I am very interested in music. Throughout my life, I have had lessons in, flute, guitar, and singing. I was included in three wind bands during school: Lochaber High senior Big Band, and the Highland Wind Band.
Accomplishments
- Awarded employee of the month in McDonalds, twice.
- Promoted to floor manager while working seasonally, at 21.
- Was awarded employee of the quarter in my first three months of my current job.
- Graduated with a honours degree.
Timeline
Autism Practitioner
Primecare Health Ltd
09.2024 - Current
Crew Member
McDonalds
05.2024 - 02.2026
Waitress
Mamasan restaurant
10.2021 - 04.2022
Floor Manager
McDonald's
03.2021 - 05.2024
Housekeeper
Premier Inn Hotel
09.2020 - 11.2020
Administrative Work Experience
Letterfinlay Foods LTD
03.2020 - 09.2020
Housekeeper
Premier Inn Hotel
06.2018 - 08.2020
Crew Member
McDonalds
10.2017 - 06.2018
Bachelor of Science - Psychology and Sociology
Queen Margaret University