Sophie Flavell

• Undertaking risk assessments and Care Needs assessments for new and existing Service Users
• Writing and updating Care Plans to ensure they continue to meet the changing needs of the Service Users
• Working closely as part of a Multi-Disciplinary Team consisting of social workers, Occupational Therapy, SALT and District Nurses.
• On-call duties and Co-ordination
• Oversee staff delivering Care to Service Users and ensure quality
• Completed spot checks and Medication Competencies for carers
• Responded promptly to emergencies with quick thinking and appropriate action.
• Established rapport with clients, fostering trusting relationships and addressing emotional and physical needs.
• Implemented infection control measures, prioritising the health and safety of clients.

Supported individuals with their Activities of Daily Living as part of a team to enable them to continue living safely at home.

• Proved Person-Centered Care as outlined in their Care Plan
• Maintained accurate notes and documentation using Mobizio
• Administered oral and topical medication following instructions from medical personnel as outlined in EMARs
• Provided assistance with personal care and hygiene tasks, maintaining respect, dignity and sensitivity throughout.
• Prepared nutritious meals in line with clients' preferences and dietary requirements.

• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Maintained bar stocks, replenishing daily as necessary.
• Changed beer kegs safely consistently following health and hygiene guidelines.

• Greeted customers and offered assistance with selecting products.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.
• Maintained knowledge of products to provide recommendations to customers; this included particular knowledge regarding natural ingredients, sustainability, Veganism and cruelty-free.

• This position really helped me develop my communication skills, and enabled me to build rapport with a wide variety of customers.
• It was also important that I was able to work as part of a team in a fast-faced environment to deliver high quality customer care.
• Maintained excellent level of service in busy and demanding restaurant environment.
• Received complaints and offered remedial action to help improve customer experiences.
• Followed health and hygiene standards when handling food and cleaning restaurants.

• Hosted children's Birthday parties as part of a team; this includes setting up and facilitating an educational meet-and-greet with small mammals and reptiles.
• Hosted and guided party activities, maintaining high energy and enthusiasm.
• Interacted with guests in positive, upbeat manner throughout event.
• Facilitated interactive games and activities to create fun, inclusive environments.
• Ensuring the safety of both guests and animals throughout.

• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Collected, washed and put away glassware between guests.
• Followed food safety and hygiene requirements to protect guests.

• Responded to telephone enquiries from clients.
• Handled incoming calls for staff, answering questions, directing calls and documenting messages.
• Supporting with scaled draws to enable pricing of jobs.