- Floristry - In 2025 I got my level 1 floristry reward from Glasgow Clyde college and will later go back for the level 2 reward in late 2026
Sophie Dickson
Glasgow
Summary
Strong background in customer service and hospitality, excelling in creating memorable guest experiences. Adaptable and quick learner, mastering new recipes and techniques efficiently. Friendly demeanor and attention to detail ensure a welcoming and efficient environment. Committed to engaging with guests and maintaining high service standards while eager to contribute and learn in a new team.
Overview
4
4
years of professional experience
Work History
Cocktail bartender
Zhima
Glasgow
11.2024 - Current
- Enhanced customer experience by serving each guest with sincere, positive, and enthusiastic attitude.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Prepared ingredients and mixed special cocktails for customers using alcoholic or non-alcoholic bases.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Developed and maintained an extensive knowledge of drink recipes, presentation techniques, and bar equipment.
- Polished glass and cutlery before storing.
- Guided customers in selecting beverages that best matched their individual tastes.
- Created new cocktail recipes tailored to diverse customer preferences.
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
- Prepared garnishes before service to decorate and create picturesque cocktails.
- Changed kegs and replenished post mix during shifts to maintain beverage availability.
Cocktail bartender
Felsons
10.2023 - 11.2024
- Managed customer service during weekdays, ensuring cleanliness and a welcoming atmosphere.
- Greeted and seated guests, contributing to prompt, high-quality service and positive dining experience.
- Upheld brand image through consistently neat personal appearance and professional presentation.
- Prepared ingredients and mixed special cocktails for customers using alcoholic or non-alcoholic bases.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Processed cash, credit card and voucher payments using POS terminals.
Bartender/ FOH
Walkabout
Glasgow
10.2023 - 11.2024
- Supported operations at large-scale ticketed events including Wrestlemania, Six Nations, and Euros, enhancing attendee experience.
- Won multiple incentives for highest sales on event shifts.
- Collaborated with team members to achieve target results.
- Resolved complaints through calm communication and effective problem-solving, maintaining customer satisfaction.
- Built and maintained courteous and effective working relationships.
- Undertook extra responsibilities to support overall team success.
- Trained and mentored employees, fostering skill development and improving overall team performance.
Gymnastics coach
Lemon acro
Glasgow
02.2022 - 11.2023
- Enforced health and safety principles, ensuring safe environment for all participants.
- Adapted sessions to meet diverse abilities, enhancing participation and development of each athlete.
- Conducted daily warm-up and cool-down sessions to minimise injury risk and promote athlete well-being.
- Established communication channels with parents and guardians, providing regular updates on athletes' progress and achievements.
- Led and co-ordinated a team of 10-20 kids, providing motivation and support to boost performance.
Catering Staff Member
Amnis kitchen
Glasgow
03.2023 - 10.2023
- Enhanced guest satisfaction by proactively engaging with customers to address service and food quality during events.
- Aided chefs in food preparation by efficiently preparing simple salads, sandwiches, and sides to assist in timely meal service.
- Maintained a clean and organised work environment, complying with health and sanitation regulations.
- Cleaned and disinfected food preparation areas to ensure proper kitchen hygiene standards.
- Carried out basic food hygiene preparation tasks, including sanitising tables, sorting and washing ingredients.
- Supported event cleanups by efficiently clearing tables, stacking chairs, and removing unused food to facilitate prompt post-event turnover.
Education
Hillhead high school
Glasgow01-2023
Skills
- Cocktail preparation
- Menu development
- Bar cleanliness
- Cash handling
- Customer service
- Team collaboration
- Problem solving
- Time management
- Training and mentoring
- Patience with difficult customers
- Continuous learning
- hard working
Interests
Timeline
Cocktail bartender
Zhima
11.2024 - Current
Cocktail bartender
Felsons
10.2023 - 11.2024
Bartender/ FOH
Walkabout
10.2023 - 11.2024
Catering Staff Member
Amnis kitchen
03.2023 - 10.2023
Gymnastics coach
Lemon acro
02.2022 - 11.2023
Hillhead high school