Sophie Davidoff

I have been responsible for creating bespoke solutions for clients. This has involved:

• Managing my own set of Projects.
• Attending client discovery calls, being on hand for technical queries and solutions.
• Working with our Internal teams, such as consultants, IT and product.
• Mapping XML files to ensure the client's data can be used by Convera's payment platforms
• Data Management using Microsoft Excel
• Testing in Demo/live environments on multiple platforms used in the company.
• Knowledge with internal programs such as Global Pay +, GPFS

• Responsible for all Client set ups and configurations across France, Switzerland, Austria, Germany, Czech Republic, Poland and Italy.
• Built the client accounts which allowed the go to market teams get the trades and revenue required to meet their targets all whilst adhering to SLA's.
• first point of contact for the clients who are having online issues.
• Responsible for maintaining all existing client records and making changes when required to keep these as up to date as possible

This was all whilst maintaining strong relationships with our colleagues in each of these countries to ensure all processes are done in a professional and timely manner, sticking to the SLA's.

• Started in the role of Specialist accounts receivable for our Prague office, within 6 months of this I was then asked to take on the role of managing the credits for the EMEA and UK team.
• Daily, I used systems such as global pay plus, global pay for students, intellimatch and sales force, I became confident whilst using these.
• Developed my knowledge and skills to gain experience in all areas of the AR department to effectively assist our front office teams as quickly as possible ensuring I stayed within SLA'S, this also included gaining experience and knowledge of the back-office functions to understand how our actions can positively impact our customers.

• Assisted in the recruitment process for hiring quality staff members.
• Provided constructive feedback to staff for improved performance levels.
• Managed daily tasks to increase productivity.
• Assisted in annual stocktaking activities, contributing to accurate inventory records.
• Offered personalised service to each shopper, driving repeat business.
• Received deliveries and stocked goods on shelves efficiently for easy accessibility.