Sophie Daly
London,UK
Summary
Motivated English Literature and Media graduate with PR internship experience with Ogilvy and a strong passion for client engagement. I international events experience from Australia, including working at The Lodge Wadjemup on Rottnest Island, a highly regarded destination hotel. Experienced in delivering high-quality client service, supporting events, and representing premium brands in a fast-paced environment, with a strong interest in client relationship management, networking creative communications. Seeking an opportunity where I can develop my skills and contribute to a dynamic team.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
F&B Supervisor
The Lodge Wadjemup
Rottnest Island, Western Australia
07.2025 - 04.2026
- Delivered high-quality guest experiences in a fast-paced, premium hospitality setting at a venue featured in TIME.
- Supported the coordination and execution of private functions and events, ensuring smooth operations and strong client satisfaction.
- Acted as a key point of contact for guests, handling requests, resolving issues, and maintaining a professional brand image.
- Collaborated with team members to deliver seamless service during high-volume periods and large-scale events.
Barista and Cafe Supervisor
Marchetti
Brisbane, Queensland
07.2024 - 05.2025
- Delivered high-volume service in a fast-paced café environment, maintaining quality and efficiency under pressure.
- Built strong customer relationships, enhancing repeat business through personalised and engaging service.
- Stepped into Acting Manager role on multiple occasions, overseeing daily operations and leading team performance.
- Motivated and supported team members to maintain service standards and a positive working environment.
Bar Team Leader
The Crown and Crooked Billet
London
09.2023 - 03.2024
- Led and motivated a team in a fast-paced environment, maintaining high service standards and a positive working culture.
- Managed social media activity, creating content to enhance brand visibility and engage with customers online.
- Acted as a key point of contact for customers, handling queries and resolving issues while maintaining a professional brand image.
Barista/Cinema Host
Costa and ODEON
Brighton
08.2021 - 08.2021
- Cash handling and balancing of cash floats each night as well as the accurate use of POS systems.
- Memorizing product knowledge and adapting to a constantly changing menu.
- Maintaining skills required for production of coffee including latte art.
Lifeguard
Virgin Active Health Club
London
02.2018 - 09.2019
- Maintenance of facilities and preparation through monthly training and safety drills.
- Executed correct emergency response through the administration of first aid when appropriate and performing water rescues when required.
- Surveillance of the pool area and vigilant monitoring for hazards.
Public Relations Internship
Ogilvy
London
06.2018 - 06.2018
- Assisted the coordination of Boots Beauty Festival, 2018 which received awards for ‘Best Integrated Influencer Marketing Campaign’ and ‘Best Beauty Campaign’.
- Tracking product orders ensuring all were received and accounted for.
- Contacting and engaging with influencers.
Education
BA (Hons) - English Literature with Media Studies
The University of Sussex
09.2019 - 05.2023
A-Levels - Geography (A), Media Studies (A), English Literature and Language (B)
Trinity Catholic High School
09.2017 - 06.2019
GCSE’s - English Literature (9), English Language (8), Mathematics (7)
Trinity Catholic High School
09.2015 - 06.2017
Skills
- Client communication & relationship management
- Strong written & verbal communication
- Event coordination & support
- Team leadership & collaboration
- Brand representation & customer experience
- Time management & multitasking in high-pressure environments
Certification
- Digital Marketing TQUK Level 2 (2024)
- Mindfulness, Meditation and Compassion Programme (2021)
References
References available on request.
Timeline
F&B Supervisor
The Lodge Wadjemup
07.2025 - 04.2026
Barista and Cafe Supervisor
Marchetti
07.2024 - 05.2025
Bar Team Leader
The Crown and Crooked Billet
09.2023 - 03.2024
Barista/Cinema Host
Costa and ODEON
08.2021 - 08.2021
BA (Hons) - English Literature with Media Studies
The University of Sussex
09.2019 - 05.2023
Public Relations Internship
Ogilvy
06.2018 - 06.2018
Lifeguard
Virgin Active Health Club
02.2018 - 09.2019
A-Levels - Geography (A), Media Studies (A), English Literature and Language (B)
Trinity Catholic High School
09.2017 - 06.2019
GCSE’s - English Literature (9), English Language (8), Mathematics (7)
Trinity Catholic High School
09.2015 - 06.2017