Sophie Cruz

As a shift runner in Domino's I ensure that the staff members are at their stations and help out in each area to ensure that everything runs smoothly and be extra attentive during busy periods. I enjoy speaking to customers and trying to solve any issues or questions they have. I have to ensure that the team stays on top of orders and tries to get everything ready on time, so we can get good ratings. I handle food, tills, customers, openings, closings, and make sure that everything is cleaned to a good standard.

• Gave clear staff instruction to achieve production output.
• Planned and communicated daily manufacturing tasks and targets.
• Checked work throughout production phases for good quality control.

I run my own at-home nail business that I started in 2024. I handle everything myself, from creating nail designs and working with clients to managing bookings, ordering products, keeping track of profits and ensuring customer satisfaction. I promote my work through Instagram, where I post content, interact with customers, and grow my client base. Running the business on my own has helped me develop strong organisation, communication, marketing skills, and money managing skills while giving me real experience in managing a small business. I really do enjoy having a small business in the comfort of my own home as i can work the hours I wants and keep developing my business analysing skills.

• Utilised UV and LED lamps safely for gel applications, following manufacturer instructions.
• Sterilised and sanitised nail tools to minimise risk of cross-infection.
• Performed pedicures, manicures, nail filing and nail varnish application.
• Maintained high standards of hygiene and cleanliness in the work area, adhering to health and safety regulations.
• Built and maintained relationships with clients to encourage repeat nail appointments.
• Applied a wide range of nail art techniques, utilising tools and creativity to meet customer preferences.
• Developed a loyal client base through exceptional customer service and follow-up.
• Processed customer cash and card payments with accuracy.
• Handled customer bookings, efficiently scheduling appointments to maximise daily productivity.
• Resolved customer complaints with professionalism for positive outcomes.

At District 45, I worked as both a waitress and bar staff, which meant I was constantly switching between serving tables and keeping the bar running smoothly. I took orders, delivered food and drinks, and made sure customers had everything they needed throughout their visit. Behind the bar, I prepared a range of drinks, handled payments, restocked supplies, and kept the area clean and organised. I got used to working in a fast‑paced environment, staying calm during busy periods, and keeping communication clear with both customers and the team. The role helped me build strong customer service skills and confidence in handling different tasks at once.

• Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
• Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Greeted new customers, answered initial questions and took drink orders.
• Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
• Laid tables with clean cutlery, crockery and glassware throughout sittings.