Sophie Cook
Hartlepool,Durham
Summary
Motivated Team Member desiring to contribute to business success. Experienced in providing high quality, efficient work. Focused on customer satisfaction and team productivity. Offering strong collaborative skills and positive attitude, combined with willingness to learn and adapt quickly. Knowledgeable about customer service and teamwork, with focus on communication and problem-solving. Ready to use and develop skills in interpersonal communication, time management, and customer service in a proactive role.
Overview
8
8
years of professional experience
Work History
Team Member
KFC
Hartlepool
01.2021 - 11.2024
- I began working as a team member for KFC in 2021, continuing to work there when home, off university term time
- As a team member, this includes working on tills as well as packing, meaning I am constantly interacting with customers
- As a dedicated team member at KFC, I have gained valuable experience in providing excellent customer service while handling various operational tasks. My role involves a combination of customer-facing and behind-the-scenes responsibilities, allowing me to develop strong communication, problem-solving, and time-management skills
Swimming Coach
Aqua Force Swimming Academy
01.2017 - 01.2019
- I began working as a swimming coach whilst I was training as a competitive swimmer myself within the same club
- Within this job, I had the responsibility of caring for young children alongside the head coach
- I would be in the pool with young children (aged 2-7) ensuring they were safe and calm
- Working as a swimming coach ensured that I had to have great communication skills, as I was working with very young children
- Similarly, I had to be trustworthy and patient as I was working in a potentially dangerous environment
Education
GCSE or equivalent - Achieved grades 5-9 in all subjects
Dyke House Secondary School
Hartlepool 09.2015 - 06.2020
A-level or equivalent - History, Sociology, Criminology
Hartlepool Sixth Form College
Hartlepool 09.2020 - 06.2022
Bachelor of Arts - History
University of York
09.2022 -
Skills
- Customer service
- Critical thinking
- Hospitality and foodservice
- Risk prevention
- Quality assurance and control
- Extra upselling
- Task prioritisation
- Cleaning and sanitising
- Trained in food safety guidelines
- Guest and client satisfaction
- Communication
- Time Keeping
- Working well under pressure
- Punctuality
Accomplishments
Mark Stephens Scholarship, awarded by University of York 2023.
I was the only person to be awarded this scholarship amongst my whole cohort, from an essay I written outlining barriers I have overcome in my personal, social and domestic life to achieve my educational goals.
References
KFC Hartlepool, 01429 271483, Manager Lisa Smailes
Timeline
Bachelor of Arts - History
University of York
09.2022 -
Team Member
KFC
01.2021 - 11.2024
A-level or equivalent - History, Sociology, Criminology
Hartlepool Sixth Form College
09.2020 - 06.2022
Swimming Coach
Aqua Force Swimming Academy
01.2017 - 01.2019
GCSE or equivalent - Achieved grades 5-9 in all subjects
Dyke House Secondary School
09.2015 - 06.2020
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