In 2014 at Writtle College I attained a Level 2 Diploma in sport, an Extended Diploma Level 3 in Outdoor Adventure Sports and a wealth of work experience within retail and leisure industries. During this period, I developed strong communication and customer services skills; which have enabled me to communicate with all levels of staff, management, various demographics and age groups in a calm and logical manner. I have learnt and am proficient at defusing confrontational situations to the satisfaction of staff and customers alike. I am proficient in the use of manual/ computerised cash tills and various IT applications found within the workplace.
I have continued to progress and develop my career within the leisure Industry by attaining professional qualifications to become a swimming instructor and now teach adults and child, levels 1-10 (ages 3 and up ) and adults (non-swimmers to swimmers in need of technique improvement).
As a Lead Instructor, I have developed my knowledge of climbing skills relating to teaching junior and adult sessions I am completing the CWA examination for Indoor Rock Climbing. As part of the climbing management team, I fully contribute and am highly conversant with the day-to-day tasks, health and safety procedures and monthly sales targets. I regularly send updates for the social media page "Village Climbing Wall at BSV" (Facebook).
I strongly believe by sharing my knowledge, ideas, and research into new methods with colleagues and customers that not only encourage new clientele but also improve the standard of service and teaching which is provided.
During the past 10 years of working, I have earned the respect and trust of the management, colleagues, and clientele. I have achieved this by being fair with everyone and ensuring we deliver great quality sessions daily. Thus enabling me to have the best relationship with the public and employees alike. I am confident with my commitment, motivation, and approachability I will be an excellent addition to the team.