Summary
Overview
Work History
Education
Skills
Custom
Accomplishments
Timeline
Generic

Sophie Carr

Bishop Auckland,Durham

Summary

Accomplished professional with a distinct leadership style and extensive experience in senior team leadership and administrative leadership. Demonstrates exceptional skills in client assessment and analysis, staff development, and conflict resolution. Highly organised and observant, with a proven track record in risk management processes, health and safety procedures, and safeguarding policies. Adept at utilising assistive technology to support vulnerable clients while ensuring compliance with health and safety regulations. Reliable and trustworthy, with advanced driving licence credentials. Proficient in Microsoft Office Suite, database management, and data analysis. Committed to fostering team leadership through effective communication and self-management strategies.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

8
8
years of professional experience

Work History

Flexi Admin/ Outreach/ Crisis Support Worker

Mountain Healthcare
Gateshead, Newcastle upon Tyne
11.2023 - Current
  • Actively listened to client concerns thus creating a comforting environment.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Processed expense reports, resulting in accurate financial records maintained consistently.
  • Improved record keeping system with attention to detail and thoroughness.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.
  • Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
  • Increased efficiency of document retrieval with a well-organised filing system.
  • Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
  • Utilised social media platforms, improved community outreach efforts.
  • Improved public trust with active community outreach initiatives.
  • Strengthened outreach initiatives by establishing partnerships with similar organisations.
  • Raised awareness about key issues with regular community outreach activities.
  • Enhanced community awareness through outreach programmes.
  • Promote Correct Anticontamination procedures and adhere to them also

Cafe manager

The Urban Factory
Hebburn, South Tyneside
03.2023 - 09.2023
  • Conducted financial tasks such as cash handling and till reconciliation, ensuring accuracy.
  • Fostered positive work environment, leading to improved team morale.
  • Recommended improvements to management which led to reduced operational costs.
  • Boosted cafe's reputation with proactive conflict resolution strategies.
  • Trained new staff members to maintain quality of service delivery.
  • Incorporated feedback from customers into menu adjustments enhancing overall experience.
  • Ensured adherence to food hygiene regulations, safeguarding public health.
  • Organised special events at the cafe, attracting more customers.
  • Handled customer complaints effectively, preserving the brand image.
  • Streamlined operations for increased efficiency through effective staff scheduling.
  • Managed inventory to avoid stock shortages or excesses.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.

Senior Care Assistant

Maria Miliband Garden Hill
South Shields, South Tyneside
07.2021 - 03.2023
  • Achieved a calm and harmonious living environment by mediating disputes between residents when necessary.
  • Received recognition for patient care from supervisors after demonstrating exceptional commitment to duty.
  • Maintained accurate records of resident's progress and medical history.
  • Contributed to the preparation of meals, following specific dietary requirements of each resident.
  • Managed medication administration for residents, adhering strictly to prescribed doses.
  • Facilitated social activities for stimulation and engagement of residents.
  • Optimised efficiency in handling administrative duties related to patient care documentation thus improving overall productivity.
  • Gained trust from families by maintaining confidentiality and professionalism in all situations.
  • Increased resident satisfaction by providing personalised care plans.
  • Demonstrated empathy whilst dealing with challenging behaviours or emotional distress from residents.
  • Co-ordinated with healthcare professionals for improved resident care outcomes.
  • Delivered compassionate end-of-life care, respecting dignity of the individual at all times.
  • Assisted others during emergency situations ensuring minimal harm towards any party involved.
  • Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Monitored junior staff to assess care provisions and implement continued best practices.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Maintained secure patient environments, enforcing safe systems and practices in line with safeguarding requirements.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Minimised care continuity issues by keeping thorough, accurate records.

Bank Senior Care Assistant

HC One Bishopsgate Lodge
Bishop Auckland, Durham
05.2019 - 07.2021
  • Worked directly with Residents, their family, other care staff in the home and external agencies coming into the home, who provide services to the residents so they can receive the best quality care.
  • Lead Safeguarding investigations internally and provide detailed reports for management and other relevant bodies involved.
  • Supported nurses and other carers in the home to improve care techniques and help resolve issues to deliver competent and professional care.
  • Ensured my practice was kept up to date by regular learning and research, and following policy and procedure as set down by management.
  • Facilitated communication between all departments in the home including catering, housekeeping, care, and administration.
  • Trained with Safer Handling of Medication then delivering medication for an array of needs- also following strict timing charts for medications.
  • Delivered an exceptional level of care service to each resident and their family by listening to concerns and answering all questions that I was able to and refer upwards to management.
  • Met with patients and families to discuss care and plan of future actions.
  • Always maintained confidentiality.
  • Completed documentation of care and patient activities.
  • Charted daily information such as mood changes, mobility, activity and daily food and flow inputs and outputs.
  • Cleaned residents’ rooms, bathrooms, residential lounges and dining rooms.
  • Ran activities for residents in the home to promote inclusion and greater understanding.
  • Assisted in the running of the licensed bar for the residents.
  • Focus on Under Nutrition must score.
  • Assisted with care for residents with sever challenging behaviours.

Bank care assistant

HC One
Bishop Auckland, Durham
07.2018 - 07.2019
  • Responded promptly to emergency situations, ensuring safety of all residents.
  • Encouraged independence among patients whilst assisting them with tasks.
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
  • Ensured safe environment by maintaining orderliness and cleanliness in the facility.
  • Aid in mobility exercises which resulted in improved physical strength among elderly residents.
  • Organised recreational activities for improved social interaction amongst residents.
  • Collaborated with healthcare team for effective patient care delivery.
  • Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
  • Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
  • Respected privacy and dignity of each resident during provision of care services.
  • Monitored client health conditions and reported immediate issues to manager.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Adapted to service users' needs and requests to maintain personalised care.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.

Council Member

Parochial Church Council for St Andrew with St Anne
Bishop Auckland
01.2017 - 01.2019
  • Attended bi-monthly meetings to discuss and decide issues regarding the maintenance and smooth running of my Churches.
  • Discussed and voted on Financial Matters.
  • Discuss and decide on issues in and around the fabric of the buildings.

Education

Bachelor of Science - Forensic Psychology

University of Derby
Derby
09.2019 - 07.2022

NVQ Level 3 - CACHE Level 3 Health and Social Care

New College Durham
Durham
09.2017 - 06.2019

GCSE - Maths, English Literature, English Language, English Speaking Assessment, History, French, ICT, Biology, Chemistry, Physics, Art, B Tech Dance

Bishop Barrington School
Bishop Auckland, Durham
09.2012 - 08.2017

Master of Science - Forensic Psychology

University of Derby
Derby
09.2022 -

Skills

  • Self-motivated
  • Strong verbal communication
  • Client assessment and analysis
  • Staff development
  • Team leadership
  • Conflict resolution
  • Risk management processes and analysis
  • Extremely organized
  • Observant
  • Self-Management
  • Assistive technology use
  • reliable and trustworthy
  • Advanced driving licence
  • Dealing with vulnerable clients
  • Risk assessment application
  • Health and safety procedures
  • Finance management
  • Health and Safety regulations
  • Safeguarding policies
  • Microsoft Office Suite
  • Database management
  • Data analysis
  • Distinct leadership style
  • Senior team leadership
  • Administrative leadership
  • Leadership development knowledge

Custom

Council Member, Parochial Church Council for St Andrew with St Anne, Bishop Auckland, 01/01/17, 12/31/19

Accomplishments

I received the Award for Mountain Mover in April 2025 for assisting in the opening and launch of The Bridgeway SARC

Timeline

Flexi Admin/ Outreach/ Crisis Support Worker

Mountain Healthcare
11.2023 - Current

Cafe manager

The Urban Factory
03.2023 - 09.2023

Master of Science - Forensic Psychology

University of Derby
09.2022 -

Senior Care Assistant

Maria Miliband Garden Hill
07.2021 - 03.2023

Bachelor of Science - Forensic Psychology

University of Derby
09.2019 - 07.2022

Bank Senior Care Assistant

HC One Bishopsgate Lodge
05.2019 - 07.2021

Bank care assistant

HC One
07.2018 - 07.2019

NVQ Level 3 - CACHE Level 3 Health and Social Care

New College Durham
09.2017 - 06.2019

Council Member

Parochial Church Council for St Andrew with St Anne
01.2017 - 01.2019

GCSE - Maths, English Literature, English Language, English Speaking Assessment, History, French, ICT, Biology, Chemistry, Physics, Art, B Tech Dance

Bishop Barrington School
09.2012 - 08.2017

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