Sophie Callaghan
Melrose,The Scottish Borders
Summary
Compassionate and highly organised professional with extensive experience of supporting children and families through complex and challenging circumstances including health challenges, children through bereavement and family change.
Bring strong facilitation, communication and conflict resolution skills developed through business ownership, B2B sales and lived experience of navigating family systems, trauma and multi agent support.
Calm non-judgemental and strengths focused with a deep commitment to empowering families to find their own solutions. Particularly motivated to work within family group decision making to support positive, sustainable outcomes for children.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work history
Office Manager telecommunications
Cortel ltd
Melrose, The Scottish Borders
2017.05 - 2019.06
Trained and mentored new employees on office procedures and company policies.
Coordinated all staff and rota systems.
Oversaw daily office operations ensuring smooth workflow and efficient communication.
Business to business Sales in telecommunication
Cortel Ltd
London , City of London
1999.08 - 2007.10
Built and maintained professional relationships with corporate clients to ensure their ongoing satisfaction.
Conducted needs based consultations and tailored solutions that met client needs and preferences.
Negotiated contracts and handled objections sensitively.
Worked independently with strong accountability and organisation.
Delivered persuasive presentations and product demonstrations to potential clients, showcasing unique value proposals.
Trained and mentored junior sales staff fostering a culture of improvement and teamwork.
Business Owner ( Beauty Salons )
Owner
London
1993.04 - 1997.09
Owned and managed two successful beauty salons.
Recruited, trained and supervised staff.
Managed finances, scheduling and client care.
Resolved staff and customer conflicts calmly and professionally.
Created welcoming, safe environments for a diverse client base.
Cultivated strong client relationships to encourage repeat business and referrals.
Designed and executed promotional events to engage local community and increase foot traffic.
Education
Cidesco Beauty Therapist diploma - Beauty therapy
Ray Cochrane Beauty School
London 1991.09 - 1992.09
2 A levels - History, English
Harrow College
London, England 1989.09 - 1991.09
Skills
Multi agency communications skills
Confidentiality and ethical practice
Organisation, time management and case coordination
Excellent listening and emotional intelligence skills
Professional boundaries and safeguarding awareness
Conflict resolution and mediation
Family centred and strengths based practice
Facilitation of sensitive and emotional conversations
Advocacy for children and parents
Building trust with vulnerable families
Affiliations
- Active involvement in community fundraising initiatives, including supporting Cash for Kids and assisting with their annual Christmas appeal. Enjoy spending time outdoors, particularly walking dogs, which supports wellbeing and work life balance. Regularly involved in the care and management of horses, demonstrating responsibility, patience and commitment.
Timeline
Office Manager telecommunications
Cortel ltd
2017.05 - 2019.06
Business to business Sales in telecommunication
Cortel Ltd
1999.08 - 2007.10
Business Owner ( Beauty Salons )
Owner
1993.04 - 1997.09
Cidesco Beauty Therapist diploma - Beauty therapy
Ray Cochrane Beauty School
1991.09 - 1992.09
2 A levels - History, English
Harrow College
1989.09 - 1991.09