Sophie Bull
Warboys,Cambrigdeshire
Summary
Dedicated professional with a strong foundation in customer service, specialising in complaint handling and customer engagement. Known for exceptional attention to detail and organisational skills, ensuring reliable and efficient service delivery. Committed to enhancing customer satisfaction and fostering positive client relationships, with a focus on continuous improvement and professional growth.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Cafe worker
Seasons garden centre
Chatteris , Cambrigdeshire
2025.08 - 2026.03
- Implemented hygiene standards strictly whilst working on food preparation tasks.
- Supported other team members during peak hours for smooth operations.
- Handled cash transactions accurately, minimising discrepancies at the end of shift.
- Stocked display cases with fresh bakery items, enticing customers to make purchases.
- Engaged with customers in a polite manner, fostering a welcoming environment.
Learning support mentor
Timeplan education
Huntingdon , Cambridgeshire
2025.01 - 2025.07
- Improved classroom engagement by developing fun educational activities.
- Collaborated with teachers, improving individual learning plans.
- Analysed individual learning styles, tailoring strategies accordingly.
- Enhanced student understanding by providing personalised learning support.
- 1:1 support throughout the day, assisting with lunchtimes and classroom work.
Waitress assistant
Lakeside lodge
Pidley, Cambridgeshire
2024.08 - 2024.10
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
- Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
- Collaborated with team to provide efficient service during peak hours.
- Managed cash register efficiently, ensuring accurate billing process for customers.
Waitress assistant
The Royal Oak
Warboys, Cambridgeshire
2022.06 - 2024.03
Au pair
Au Pair world
Spain Zaragoza , Aragon
2023.09 - 2023.12
- Taught basic manners to foster respectful behaviour.
- Cooked healthy meals, ensuring balanced nutrition.
- Assisted children with homework and extracurricular learning English.
- Provided daily support for the family by supervising the children and escorting them to activities.
Education
NVQ Level 2 - Beauty therapist
Huntingdon regional college
Huntingdon, Cambridgeshire 09/2021 - 07/2022
NVQ Level 1 - Land based studies
Peterborough Regional College
Peterborough 09/2022 - 07/2023
Skills
- Customer Service
- Complaint handling
- Customer engagement
- Attention to details
- Organised and reliable
Certification
I have a full driving licence.
I have a DBS.
Timeline
Cafe worker
Seasons garden centre
2025.08 - 2026.03
Learning support mentor
Timeplan education
2025.01 - 2025.07
Waitress assistant
Lakeside lodge
2024.08 - 2024.10
Au pair
Au Pair world
2023.09 - 2023.12
Waitress assistant
The Royal Oak
2022.06 - 2024.03
NVQ Level 2 - Beauty therapist
Huntingdon regional college
09/2021 - 07/2022
NVQ Level 1 - Land based studies
Peterborough Regional College
09/2022 - 07/2023