Sophie Boulton
Manchester,Lancashire
Summary
Dedicated worker with a strong foundation in customer service and effective communication. Proficient in Word, Outlook and PowerPoint, with a proven ability to learn and utilise new software efficiently. Demonstrated careful attention to detail and excellent time management skills, even when working independently. Committed to continued personal and professional development, as shown by current efforts to gain a CPD accreditation in Excel. Keen to leverage these competencies to contribute positively to the achieving of team goals.
Overview
4
4
years of professional experience
Work history
Transcriptionist
Rev.Com, Inc.
Remote
03.2023 - 09.2025
- Listened to and transcribed digital files with accuracy.
- Taught self to use company's specialised software to high degree of proficiency.
- Completed detailed proofreading of others' transcripts, resulting in fewer errors.
- Memorised company style guide and formatted all projects to its specifications.
- Managed multiple projects under tight deadlines without supervision.
Waiter and Cashier
Love Walk Café
London, Greater London
06.2021 - 09.2022
- Communicated politely and efficiently with fellow team members.
- Delivered excellent customer service through friendly interaction.
- Responded effectively to customer complaints by listening closely and promptly offering solutions.
- Handled high volumes of transactions during busy hours with accuracy.
- Trained new staff members on café policy and procedure, ensuring the continued upholding of thecompany's standards of service.
Education
Master of Arts - Modern and Contemporary Literature (Part Time)
University of Manchester
Manchester 04.2001 -
Bachelor of Arts - English Literature
Newcastle University
Newcastle upon Tyne 04.2001 - 07.2024
A-Levels - English
Lady Margaret School
London 04.2001 - 06.2020
Skills
- Excellent customer service and listening skills
- Accurate handling and recording of financial transactions
- Efficient time management
- Ability to self manage when unsupervised
- Strong attention to detail
- Effective communication with team members
- Ability to learn and use new software
- Proficient in Outlook, Word and PowerPoint
- Currently engaged in a CPD-accredited Excel course
Timeline
Transcriptionist
Rev.Com, Inc.
03.2023 - 09.2025
Waiter and Cashier
Love Walk Café
06.2021 - 09.2022
Master of Arts - Modern and Contemporary Literature (Part Time)
University of Manchester
04.2001 -
Bachelor of Arts - English Literature
Newcastle University
04.2001 - 07.2024
A-Levels - English
Lady Margaret School
04.2001 - 06.2020