Summary
Overview
Work history
Education
Skills
Accomplishments
References
Timeline
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Sophie Bishop

Sophie Bishop

Stockport,Cheshire

Summary

Offering strong communication, problem-solving, and interpersonal skills. Knowledgeable about handling customer inquiries, resolving issues, and providing support with positive attitude. Ready to use and develop teamwork, empathy, and conflict resolution in my current role. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

1
1
year of professional experience

Work history

Customer Service Assistant

Tesco Plc
Manchester, Cheshire
07.2023 - Current
  • Dedicated and enthusiastic customer service professional with over a year's experience in delivering exceptional service and support. Proven ability to handle challenging situations, resolve conflicts, and foster positive relationships with clients. Seeking to develop my skills to enhance customer satisfaction and drive business success at Tesco.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Listened actively to customer concerns, confusions and needs for excellent communication.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.

Education

Btec - health & social/criminology/media

Aquinas College
stockport
09.2023 -

GCSEs - Science

Priestnall School
Stockport
09.2018 - 06.2023

GCSEs - Maths

Priestnall School
Stockport
09.2018 - 06.2023

GCSEs - English

Priestnall School
Stockport
09.2018 - 06.2023

GCSEs - English Literature

Priestnall School
Stockport
09.2018 - 06.2023

Skills

  • Safeguarding knowledge
  • Recreational activity coordinating
  • Patient and supportive
  • Health procedures
  • Behaviour management

Accomplishments

Duke Of Edinburgh Bronze Award.


Establish objectives and deadlines for the Skills, Physical, and Volunteering parts and plan and coordinate them well.

  • When participating in group activities, especially the Expedition section, work together to overcome obstacles and provide support for one another.
  • When participating in group activities, especially the Expedition section, work together to overcome obstacles and provide support for one another.
  • Show initiative in group situations by mentoring and inspiring colleagues and paying attention to their thoughts.
  • Make sure that all volunteers, mentors, and peers are aware of the tasks and expectations by communicating clearly with them.


References

References available upon request.

Timeline

Btec - health & social/criminology/media

Aquinas College
09.2023 -

Customer Service Assistant

Tesco Plc
07.2023 - Current

GCSEs - Science

Priestnall School
09.2018 - 06.2023

GCSEs - Maths

Priestnall School
09.2018 - 06.2023

GCSEs - English

Priestnall School
09.2018 - 06.2023

GCSEs - English Literature

Priestnall School
09.2018 - 06.2023
Sophie Bishop