Sophie Louise Bevan

The key responsibilities of this role include:

• To respond professionally to queries from staff, students & prospective students in relation to the course and all related regulations and procedures in a timely and efficient manner; to refer students with support-related issues to the Student Engagement Team or signpost them to the relevant support service

• To maintain clear communications with students regarding all course related matters, using appropriate methods.

• To maintain the student records system (SITS) and student files, ensuring student records are up to date and accurate at all times, including processing student withdrawals, transfers and suspensions.

• To assist with updating and distributing course handbooks and other course related material as required.

• Where appropriate, to assist with the administration of admissions processes for the course in conjunction with the school admissions team

• To assist in recruitment and marketing activities and events when necessary and as directed by the Admissions Manager.

• To assist the Student Engagement Officer and programme team with arranging and supporting student induction activities.

• To ensure that ad hoc timetable changes are dealt with appropriately in liaison with the Timetabling Department and that any such changes are communicated to students in a timely manner.

• To support the Student Engagement Officer (International) with arrangements for student visas when required, in accordance with statutory obligations

• To support the academic programme team in the creation and maintenance of module pages on Moodle, the University’s Virtual Learning Environment (VLE)

• To coordinate and manage the distribution of teaching materials to students where relevant

• Where relevant to liaise with the Employability and Student Mobility team to provide administrative support for Study Abroad and/or Placement students

• Where appropriate to assist in the administration of the assessment process as directed within the School. This might include providing timetabling information for examinations, liaising with External Examiners and/or arranging the distribution and submission of coursework.

• To administer the marking process, distributing marking to assessors, monitoring the return of marking and feedback turnaround times and entering marks onto Moodle and SITS. • To support the administration of graduation which may include checking graduation lists, marshalling at graduation ceremonies and organising graduation receptions. • To assist in the organisation of any extra-curricular events for students as required.

The key responsibilities of this role include:

• Manage a team of course officers, providing leadership and guidance for operational efficiency.
• Prepare detailed reports for senior management, outlining operational performance and strategic recommendations.
• Conduct employee evaluations and reviews to identify, and recommend areas for improvement.
• Lead training sessions on regulatory compliance, enhancing the team's knowledge and skills.
• To respond professionally to queries from staff, students, and prospective students in relation to the course and all related regulations and procedures in a timely and efficient manner; to refer students with support-related issues to the Student Engagement Team or signpost them to the relevant support service.
• To maintain clear communication with students regarding all course-related matters, using appropriate methods.
• To maintain the student records system (SITS) and student files, ensuring student records are up to date and accurate at all times, including processing student withdrawals, transfers, and suspensions.
• To assist with updating and distributing course handbooks, and other course-related material, as required.

The key responsibilities of this role include:

• To respond professionally to queries from staff, students & prospective students in relation to the course and all related regulations and procedures in a timely and efficient manner; to refer students with support-related issues to the Student Engagement Team or signpost them to the relevant support service

• To maintain clear communications with students regarding all course related matters, using appropriate methods.
• To maintain the student records system (SITS) and student files, ensuring student records are up to date and accurate at all times, including processing student withdrawals, transfers and suspensions.
• To assist with updating and distributing course handbooks and other course related material as required.
• Where appropriate, to assist with the administration of admissions processes for the course in conjunction with the school admissions team
• To assist in recruitment and marketing activities and events when necessary and as directed by the Admissions Manager.
• To assist the Student Engagement Officer and programme team with arranging and supporting student induction activities.
• To ensure that ad hoc timetable changes are dealt with appropriately in liaison with the Timetabling Department and that any such changes are communicated to students in a timely manner.
• Where required, to issue class lists to staff
• To support the Student Engagement Officer (International) with arrangements for student visas when required, in accordance with statutory obligations
• To support the academic programme team in the creation and maintenance of module pages on Moodle, the University’s Virtual Learning Environment (VLE)
• To coordinate and manage the distribution of teaching materials to students where relevant
• Where relevant to liaise with the Employability and Student Mobility team to provide administrative support for Study Abroad and/or Placement students
• Where appropriate to assist in the administration of the assessment process as directed within the School. This might include providing timetabling information for examinations, liaising with External Examiners and/or arranging the distribution and submission of coursework.
• To administer the marking process, distributing marking to assessors, monitoring the return of marking and feedback turnaround times and entering marks onto Moodle and SITS.
• To support the administration of graduation which may include checking graduation lists, marshalling at graduation ceremonies and organising graduation receptions.
• To assist in the organisation of any extra-curricular events for students as required.

This was a voluntary position. Main responsibilities of the role include

• Director of Sport oversees the all areas of the game of Powerchair Football and appoints Directors to 5 Commissions (Competitions, Referees, Technical, Classification, and Anti-Doping) and oversees their activities.
• Each of the sub-departments have specific roles and responsibilities and are chaired by a "Head of.." person. The Director of Sport must be aware of all on which these departments are working and give support where needed. He or she is heavily involved in competitions and the overall scheduling of events.
• Point of contact for FIPFA on requests for sporting matters
• Attendance at monthly meetings of the Executive Board and updating on all sports matters
• Creation and management of annual Sport Department Budget
• To undertake any other duties that might reasonably be deemed within the status of the job, and appropriate to the post.

The key responsibilities of this role include:

● Oversee and coordinate UG Course administration teams across faculty (and multi-site)

● Provide leadership in consolidating the FMHS Undergraduate Course team providing a clear vision with shared goals.

● Oversee the undergraduate courses administration service, creating a team synergy environment, identifying training requirements and providing ongoing support to the team

● Lead on supporting collaboration within the Team and delivery of engagement with the other Faculty Hubs, Schools and External Stakeholders.

● Ensure infrastructure, processes and shared systems are developed to enable the team to provide expertise across multiple programmes.

Encourage new ideas from individual in sharing best practice and support the integration of new ways of working.

● Be responsible for range of returns: Medical and dental, FTE count, HEE placement tariff

● Oversee the delivery of a range of administrative services, working within existing systems and processes to maximise service quality and continuity.

● Deputise for the Schools Operations Manager as appropriate.

● Responsible for the continuous development and improvement of the administrative service. Identify gaps or shortfalls in service delivery, working methods and practices. Propose, develop and implement changes, providing efficiencies to effect improvement, consulting with colleagues within the Schools as appropriate.

● Set and monitor service objectives and standards within own area of work to maximise service quality and efficiency.

● Independently resolve sensitive or complex issues and enquiries from staff, students and external stakeholders, judging if or when to involve others, in order to provide clear advice to colleagues and stakeholders.

● Prepare and analyse management information, including, financial reports and project plans, recommending action where appropriate.

● Perform detailed analysis and manipulation of data or calculations, highlighting and prioritising any issues for further investigation and preparing reports to support decision making.

● Research, collate, organise and prepare materials for inclusion in reports and documents and to present to audiences as appropriate.

● Act as a filter for issues referred to senior colleagues, undertaking delegated responsibilities where appropriate, to provide immediate support and problem resolution.

● Plan and prioritise own work activities for the months ahead to maximise operational efficiency and to ensure that all tasks are completed to meet internal and external deadlines. Respond to new pressures, including those arising from non-standard work and to adjust priorities as needed.

● Support the School Operations Manager in the resource planning process to ensure that finances are appropriately and efficiently managed.

● Liaison, communication and relationship building professional services, to ensure effective working practices exist which support the facilitation and coordination of service delivery in partnership

● Responsible for local implementation of process changes.

● Actively participate in projects as required

The key responsibilities for this role include:

• Maintaining current student records and archive records held on the student database CamSIS ,ensuring that the records are up to date and accurate.
• Supporting departments and degree committees in interpreting information in CamSIS and to troubleshoot records queries.
• Assisting colleges in updating data in CamSIS, ensuring university policy and procedures are followed. Providing solutions to non-standard issues and dealing with escalated queries about the student record.
• Assisting with data quality checks for statutory reporting needs, which can be high in volume.
• Supporting the processes of examinations, from enrolment to assessment, supervising examinations and publication of examination results.
• Providing appropriate support to ensure compliance with statutory student record obligations.
• Decision making for applications received from students regarding Changes In Student Status.
• Delivering training and coaching to team members on a large variety of tasks.

Main responsibilities of the role include

• Dealing directly with a range of student queries including
• Tuition fee payments
• Registrations - including assisting overseas students with visa queries
• Coursework submissions
• Queries through email and telephone
• I also managed the Extenuating Circumstances admin for the Schools of Engineering and Pharmacy, making sure that claims submitted by students are dealt with promptly and compassionately by the relevant panels and then conveying the outcome back to the students promptly as the nature of the claims

This was a voluntary position. Main responsibilities of the role included

• First point of contact between National League and WFA Cup teams and The WFA.
• Ensure effective correspondence and communication with all national league teams, coaches and players.
• Monitor and respond to all leaguesecretary@thewfa.org.uk emails.
• Ensure smooth and effective running of National League and Cup fixtures as per league and cup regulations.
• Oversee all player registrations.
• Responsible for the WFA Full-Time website and updates as required. Administer all National League fines, fees and suspensions.
• Ensure the referee co-ordinator allocates and appoints referees for each fixture.
• To aid with the setup, running and de-rig of events.
• Create the league fixtures and format prior to the start of each season. Review and update the competition regulations at the start of each season. To undertake and other duties that might reasonably be deemed within the status of the job and appropriate to the post.
• This post carries a vote on the National Wheelchair Football Association Executive Committee

Main responsibilities of the role included

• To provide a full administrative and secretarial support to the EM Regional Manager, including drafting and/or preparing correspondence where appropriate
• To maintain the EM Regional Manager’s daily schedule, including forward planning of their workload, diary management and co-ordinating and collating all relevant paperwork
• To arrange appointments and meetings for the EM Regional Manager as requested, ensuring that information and resources are distributed to them in advance
• Planning and booking travel arrangements for the EM Regional Manager where necessary
• Organise and attend meetings with the EM Regional Manager where necessary, taking minutes and noting action points where agreed, and ensure that they are briefed for all meetings
• To be responsible for uploading and maintaining relevant on-line content and submitting items for e-newsletters on behalf of the EM Regional Manager
• To respond and advise efficiently to all electronic or verbal enquiries related to the EM Regional Manager, ensuring that they are acted upon efficiently or fielded effectively were necessary
• To liaise effectively with the Regional Committees, clubs and our customers on behalf of the EM Regional Manager

Main responsibilities of the role included

• Monitored office inventory supplies with excellent attention to detail and purchased required new material within budgetary constraints.
• Checked equipment invoices and addressed queries and issues promptly.
• Oversaw all day-to-day office operations, such as receiving and organising correspondence, answering and forwarding calls and creating business letters and records.
• Planned and coordinated with directors on administrative procedures and devised ways to streamline processes.
• Maintained impeccable office organisation to support efficiency, professionalism and performance objectives.
• Elevated customer satisfaction ratings by resolving client and case issues effectively.
• Administered physical and digital filing systems, keeping records well-organised and easily retrievable by team members.
• Managed financial documentations such as expense reports and invoices.
• Handled supply purchases and inventory management for office operations and equipment maintenance.
• Set up new files and assigned tracking numbers.
• Greeted visitors promptly and directed to correct locations.
• Liaised directly with customers to meet needs and maintain satisfaction.