Summary
Overview
Work history
Education
Skills
Timeline
Generic

Sophie Betts

Eastbourne,ESX

Summary

Results-driven Manager with knack for streamlining processes and leading teams to success. Delivered significant operational improvements by enhancing team productivity and implementing cost-saving initiatives. Known for fostering collaborative work environment that drives employee engagement and performance. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

6
6
years of professional experience

Work history

Manager

EG On The Move/Greggs
Bexhill-on-Sea , East Sussex
2024.04 - Current
  • Managed team dynamics by implementing conflict resolution strategies.
  • Maintained inventory control, reduced stock shortages.
  • Optimised resource allocation for increased profits.
  • Liaised with suppliers to ensure timely deliveries.
  • Fostered a positive work environment with regular team-building activities.
  • Developed accurate sales forecasts for improved strategic planning.
  • Enforced safety regulations to reduce workplace accidents.
  • Facilitated staff training, resulting in better customer service.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Delegated tasks efficiently to maximise productivity.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.

Customer Service Assistant

Homebargains
Eastbourne, East Sussex
2022.12 - 2024.03
  • Upheld company policies and procedures consistently for maintained standards of operation.
  • Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
  • Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
  • Handled cash transactions accurately, maintaining financial integrity of the till.
  • Showcased strong communication skills when explaining promotions or discounts to customers .
  • Improved customer relations by managing customer complaints effectively.

Waitress Assistant

The Perch
Eastbourne, East Sussex
2022.06 - 2022.11
  • Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
  • Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
  • Alleviated workload of wait staff through diligent assistance.
  • Maintained cleanliness in serving and dining area for hygienic environment.
  • Ensured customer satisfaction by addressing queries and complaints promptly.
  • Enhanced dining experience through friendly interaction with customers.

Customer Assistant

The Candy Shop
Eastbourne, East Sussex
2021.04 - 2021.07

Kitchen Porter & Waitress

Barley Mow
Selmeston, East Sussex
2020.07 - 2021.12

Education

A-Levels - Music

East Sussex College - Lewes
Lewes

GCSE -

Willingdon Community School
Eastbourne, ESX
08.2020

Skills

  • Strong client relations
  • Self-motivated
  • Food safety
  • Communication skills
  • Food running
  • Team standards

Timeline

Manager

EG On The Move/Greggs
2024.04 - Current

Customer Service Assistant

Homebargains
2022.12 - 2024.03

Waitress Assistant

The Perch
2022.06 - 2022.11

Customer Assistant

The Candy Shop
2021.04 - 2021.07

Kitchen Porter & Waitress

Barley Mow
2020.07 - 2021.12

A-Levels - Music

East Sussex College - Lewes

GCSE -

Willingdon Community School
Sophie Betts