Sophie Berry
Kelso,United Kingdom
Summary
A dependable and friendly individual with 2+ years of experience in customer service roles and strong focus on delivering great service in busy, fast-paced environments. Honest, keen, and quick to step up when challenges arise. I use clear communication and practical problem-solving to keep things running smoothly, and I aim to be someone both customers and colleagues feel comfortable coming to for help.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Domestic Cleaner/Housekeeper
Self employed
05.2022 - 12.2024
- I worked as a cleaner and general household helper for two elderly ladies, employed privately by both.
- Jobs included ironing, bed changing, laundry, taking out the bins, hoovering and any additional tasks asked.
Team Member
Greggs
Kelso , Scottish Borders
01.2024 - 10.2024
- Worked closely with a team to serve customers quickly with a friendly attitude.
- Delivered reliable customer service with attention to detail even under high pressure.
- Prepared and packaged orders with precise presentation.
- Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
- Used initiative to foresee customer and team needs, taking preventative action.
- Ensured workplace cleanliness with regular maintenance tasks.
Dishwasher/Waitress
Woodside Garden Centre
Jedburgh
03.2023 - 10.2023
- This job included washing dishes, serving food, and clearing tables, occasionally doing other tasks such as re-stocking shelves.
- For this job I had to be friendly, willing to help customers.
Store Assistant (Part-time)
Spar
Melrose
11.2022 - 01.2023
- This job included re-stocking shelves, neatening the shelves so that they looked presentable, checking the dates of the products.
- From this job I learned to follow orders as well improve my time management, as my shifts were short but included a few different jobs at once.
Education
Scottish Higher - English
Earlston High School
06.2023 - 04.2025
Scottish Higher - Chemistry
Earlston High School
06.2022 - 6 2023
Scottish Higher - Art and Design
Earlston High School
06.2022 - 6 2023
Scottish Higher - Music
Earlston High School
06.2022 - 6 2023
Scottish Higher - Fashion and Textile
Earlston High School
06.2022 - 6 2023
National 5 - Chemistry
Earlston High School
06.2021 - 6 2022
National 5 - English
Earlston High School
06.2021 - 6 2022
National 5 - Mathematics
Earlston High School
06.2021 - 6 2022
National 5 - Fashion and Textile
Earlston High School
06.2021 - 6 2022
National 5 - Design and Manufacture
Earlston High School
06.2021 - 6 2022
Skills
- Cleaning Experience
- Customer service
- Food Preparation
- Home Care
Custom
- Art and Design attainment award, 08/01/23, For creating an eye catching expressive and design folio and scoring the highest mark in my year.
- Fashion and Textile attainment award, 08/01/23, For achieving a good grade in fashion compared to the school’s average, and working hard all year to achieve this grade.
- Runner up fringe art competition, 06/01/15, Completing an art piece that was nominated for the fringe. I was awarded a certificate as a runner up.
- Runner up fringe art competition, 06/01/16, Second time runner up for Fringe Art competition.
Personal Information
- Total Experience: 2
- Customer Service
- Food Preparation & Service
- Loading and Stocking
- Retail
Affiliations
- Reading
- Drawing
- Writing
- Sewing
- Music
Accomplishments
- First place Young Sir Walter Scott prize
- Two years in a row runner up for Fringe art competition
Certification
- Personal License to sell alcohol
- Food safety and hygiene
Timeline
Team Member
Greggs
01.2024 - 10.2024
Scottish Higher - English
Earlston High School
06.2023 - 04.2025
Dishwasher/Waitress
Woodside Garden Centre
03.2023 - 10.2023
Store Assistant (Part-time)
Spar
11.2022 - 01.2023
Scottish Higher - Chemistry
Earlston High School
06.2022 - 6 2023
Scottish Higher - Art and Design
Earlston High School
06.2022 - 6 2023
Scottish Higher - Music
Earlston High School
06.2022 - 6 2023
Scottish Higher - Fashion and Textile
Earlston High School
06.2022 - 6 2023
Domestic Cleaner/Housekeeper
Self employed
05.2022 - 12.2024
National 5 - Chemistry
Earlston High School
06.2021 - 6 2022
National 5 - English
Earlston High School
06.2021 - 6 2022
National 5 - Mathematics
Earlston High School
06.2021 - 6 2022
National 5 - Fashion and Textile
Earlston High School
06.2021 - 6 2022
National 5 - Design and Manufacture
Earlston High School
06.2021 - 6 2022
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