Sophie Baughan
Huntingdon ,Cambridge
Summary
I am passionate about travel and enjoy exploring new destinations and experiencing different cultures. Having travelled to countries including Thailand, Turkey, France, Spain, Greece, and several islands, as well as completing a Mediterranean cruise, I have developed a strong understanding of a variety of holiday destinations and customer travel preferences. Through my travel and tourism course, I have gained knowledge and practical experience in organising trips, planning itineraries, understanding different types of holidays, and recommending suitable travel packages. I am enthusiastic, organised, and eager to use my passion for travel to provide excellent customer service within the travel industry.
I’m also experienced in engaging with customers, helping their needs and driving sales through good customer service and help for maintain a positive atmosphere .
I’ve Held a full driving license since February 2026 and have my own car
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Sales Assistant
Superdrug
St Ives, Cambridgeshire
09.2024 - I currently work here
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Assisted customers in locating products and providing detailed information to enhance shopping experience.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Delivered good customer service, resolving issues to ensure customer loyalty .
- Met sales targets through promotion and excellent customer service.
- Addressed and resolved customer complaints, ensuring satisfaction and maintaining store reputation.
- Kept shelves neat, clean and organised for store presentation
Swimming Assistant / Leisure Assistant
One leisure
St ives, Cambridgeshire
09.2023 - 06.2025
- Delivered swimming instructions ,maintaining excellent student engagement levels.
- Worked with children of ages from 3 - 10 and adapting support to meet specific age groups.
- Offered support to nervous swimmers, gradually building pool confidence
- Carried out swim drills and games to make learning enjoyable for beginners.
- Offered personalised feedback to swimmers to enhance their techniques and confidence.
- Prepared and organised swimming equipment before and after lessons
- Assisted in setting up for events and functions, arranging seating and decor according to specifications.
- Examined safety conditions to determine emergency action plan, minimising security risks.
Teaching Assistant In Primary School
Huntingdon primary school
Huntingdon, Cambridgeshire
06.2022 - 06.2022
- ( 2 weeks Work experience within secondary school )
- Supervised children during activities and play, helping maintain safety and proactively address behavioural problems.
- Assisted teachers in managing class behaviour using positive reinforcement and rewards schemes.
- Offered extra help and assistance to students with individual classwork and group activities.
- Organised classroom spaces and materials to help teacher prepare for lessons.
- Prepared, maintained and used equipment and resources required to meet lesson plans and learning activities.
Education
GCSEs -
Hinchingbrooke school
Huntingdon 09.2018 - 05.2023
BTEC Level 3 - Travel and Tourism
Cambridge Regional College
Cambridge , Cambridgeshire 09.2023 - 03.2025
Skills
- Customer service
- Team collaboration
- Time management
- Problem solving
- Positive attitude
- Patience and empathy
- Outstanding customer service
Timeline
Sales Assistant
Superdrug
09.2024 - I currently work here
BTEC Level 3 - Travel and Tourism
Cambridge Regional College
09.2023 - 03.2025
Swimming Assistant / Leisure Assistant
One leisure
09.2023 - 06.2025
Teaching Assistant In Primary School
Huntingdon primary school
06.2022 - 06.2022
GCSEs -
Hinchingbrooke school
09.2018 - 05.2023