Sophie Alam
Bournemouth,Dorset
Summary
Enthusiastic and friendly individual with hands-on experience in customer service, childcare, and event support. Skilled in working in fast-paced environments, providing excellent service, and maintaining a positive, professional attitude.
Overview
2024
2024
years of professional experience
Work History
Dance Studio Receptionist
Innovation dance
London, Barnet
11.2022 - 08.2023
- Handled incoming phone calls and responded to inquiries about classes and events with professionalism and clarity
- Processed payments and maintained accurate transaction records
- Opened and closed the studio independently, demonstrating reliability and trustworthiness
- Organized and maintained studio documents to support smooth day-to-day operations
- Provided friendly, knowledgeable front-desk service to clients, creating a welcoming atmosphere for families and students
- Welcomed guests and clients in friendly, positive manner.
Dance Teaching Assistant
Innovation dance
London, Barnet
09.2022 - 08.2023
- Worked with children aged 3 to 10.
- Supported children in managing emotional regulation, including helping them work through tantrums calmly and effectively
- Led classroom routines such as warm-ups and circle time, particularly when the lead teacher was unavailable
- Assisted backstage during performances, helping children stay organised and performance-ready.
- Supervised and supported children on off-site trips, ensuring safety and engagement throughout the outings.
Waitress
Volunteering
London, Barnet
- Baked homemade cakes to contribute to the fundraising event.
- Operated the coffee stand, preparing and serving drinks to attendees.
- Took food orders and waited on tables, providing friendly, attentive service.
- Supported event setup and maintained a welcoming environment for guests.
Catering
Self employed
London, Barnet
- Set up the venue for the wake, arranging tables, chairs, and decorations in a respectful and organised manner.
- Prepared and arranged food service areas and took food orders
- Greeted and served guests, offering drinks, and maintaining a warm, considerate atmosphere.
- Cleared and cleaned the venue after the event, including washing dishes, tidying the space thoroughly, and ensuring everything was in order.
Education
Bachelor of Arts - Media production
Bournemouth University
Poole 2023 - 2026
Skills
- Customer relationship management
- Front-desk operations
- Event coordination
- Friendly and approachable customer service
- Quick to learn and adapt in fast-paced environments
- Attentive to customers' needs and details
- Comfortable handling payments, and taking orders
- Professional under pressure
- Concept Development & Creative Ideation
- Directing & Visual Storytelling
- Pre-Production Planning
- Lighting
- Shot Listing & Visual Planning
- Risk Assessments & Production Safety
- Production Coordination
- Media Safety Certified
- Film & Video Production
- Team Collaboration & Communication
Work experience at Burnt Cake Media
- Assisting on set e.g filming and interacting with clients
Timeline
Dance Studio Receptionist
Innovation dance
11.2022 - 08.2023
Dance Teaching Assistant
Innovation dance
09.2022 - 08.2023
Bachelor of Arts - Media production
Bournemouth University
2023 - 2026
Waitress
Volunteering
Catering
Self employed