Sophia Harrold
Melksham,Wiltshire
Summary
Responsible, organised and friendly student with increasingly bright academic record and eye for detail. Demonstrates strong time management to meet deadlines by organising own workload successfully and communicating well within a team. Learns quickly and brings good knowledge of Xero, but intent on mastering the use other accounting software.
Overview
8
8
years of professional experience
Work History
Accounts assistant
Haine and Smith
Devizes, Wiltshire
10.2023 - Current
- Enhanced financial efficiency by streamlining invoice processing.
- Coordinated with various departments regarding invoicing matters, resolved queries efficiently.
- Entered financial information into accounting database for easy access and retrieval.
- Managed client accounts to ensure timely payments.
- Managed petty cash transactions. (Topping up cards, annotating of receipts, splitting costs based on code, and posting expenditure)
- Prepared detailed financial reports like weekly sales figures, calculating best weeks and incentive results for improved decision making.
- Processed staff expenses claims, ensured fair reimbursement practices.
- Liaised with clients regarding overdue payments, facilitated swift resolution of issues.
- Input sales, purchase and cash transactions.
- Helped with preparation of management accounts and end-month duties, including reconciliation of supplier statements.
- Met deadlines by managing workload independently.
- Verified invoices against purchase orders to support smooth execution of month-end processes.
- Uploaded invoices using Xero software after verifying data..
- Kept and updated digital and physical financial records.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Prioritised administrative tasks based on tight deadlines. E.g, monitoring of accounts email, and responding to queries.
- Calculated bills owed by customers, prepared invoices for our corporate customers.
Fuel station attendant
Co-op Food
Corsham, Wiltshire
10.2018 - 10.2023
- Upheld safety measures for hazard-free work environment.
- Ensured smooth service by promptly attending to fuel pumps, and helping any customers who were struggling or had issues with their vehicle. .E.g Incorrect fuel used, faulty fuel caps and broken down vehicles.
- Resolved customer complaints or queries efficiently for increased loyalty amongst patrons and working effectively under pressure.
- Displayed strong ability to multitask during peak hours; by serving customers, unloading stock onto shelves and in the warehouse, ensuring seamless operations.
- Managed cash transactions and refunds accurately, avoiding discrepancies at the day's end, resolving issues with card payments and ensuring the right amount of cash is kept in the tills and depositing the remainder into the smart-cash machine, which bundles, counts and identifies counterfeit notes.
- Demonstrated knowledge about different types of fuels, including the introduction of super unleaded, earning customer trust.
- Directed traffic within the station premises for smooth flow of vehicles, especially during the fuel supply disruption in 2021 primarily due to panic buyers.
- Operated automatic car wash and air pump, guiding customer flow to meet high-volume demands.
Call centre handler
WeAnswer
Chippenham, Wiltshire
09.2017 - 09.2018
- Followed organisational guidelines for effective call management.
- Demonstrated patience whilst dealing with difficult customers.
- Improved customer experience by identifying their needs quickly, ensuring the customer is satisfied with the service provided.
- Fielded incoming calls and messages from clients, addressing complaints to contact centre policies and placing orders on behalf of many clients including Scotts of Stow and Pavers.
- Updated customers on special offers and promotions for increased revenue.
- Reduced customer wait times by adhering to call target timeframes.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Acted as first point of contact for customer issues and queries.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Handled large number of inbound calls for resolving customer queries.
Education
GCSEs -
The Corsham School
Corsham 09.2010 - 09.2015
AAT Foundation Certificate in Accounting - Level 2 -
Wiltshire College
Trowbridge, Wiltshire 10.2016 - 08.2017
AAT Advanced Diploma in Accounting - Level 3 -
Wiltshire College
Trowbridge, Wiltshire 06.2017 - 05.2023
AAT Diploma in Professional Accounting - Level 4 -
Wiltshire College
Trowbridge, Wiltshire 07.2024 -
Skills
- Strong ethical conduct
- Friendly and approachable
- High organisational aptitude
- Pro-Activity
- Effective time management
- Customer Service
- Complaint resolution
- Payment Processing
- Self-motivation
- Effective communication
- Positive attitude
- Polite phone etiquette
- Computer literate
- Resolving issues
Affiliations
- Travelling
- Socialising
- Studying
- Social Media
- Beauty
- Cycling
- Fashion
- Food connoisseur
- Music
Timeline
AAT Diploma in Professional Accounting - Level 4 -
Wiltshire College
07.2024 -
Accounts assistant
Haine and Smith
10.2023 - Current
Fuel station attendant
Co-op Food
10.2018 - 10.2023
Call centre handler
WeAnswer
09.2017 - 09.2018
AAT Advanced Diploma in Accounting - Level 3 -
Wiltshire College
06.2017 - 05.2023
AAT Foundation Certificate in Accounting - Level 2 -
Wiltshire College
10.2016 - 08.2017
GCSEs -
The Corsham School
09.2010 - 09.2015
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