Sophia Yepez
Aylesford, Walderslade,Kent
Summary
Experienced Waiter bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with knowledge of Modern British and Continental cuisine. Skilled at managing large groups during peak hours and resolving issues quickly, resulting in high customer satisfaction and repeat business. Strong communicator with knack for building rapport and fostering positive team environment. Highly versatile and adaptable to fast-paced, changing environments.
Overview
2025
2025
years of post-secondary education
1
1
Certification
Work History
Front of house member
Nando's
Gillingham , Kent
10.2024 - Current
- Ensured clean environment, contributing to health and safety standards.
- Collaborated with team members for seamless front-of-house operations.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
Education
GCSEs - Core Subjects with Religious Studies, Spanish, Geography, Physical Education and Food Technology
Maidstone Grammar School for Girls
Sep 2019 - 06.2024
Skills
- Critical Thinking
- Adaptability
- Proactive Leadership
- Emotional Intelligence
- Communication
- Customer Service
- Professional demeanour
- Analytical skills
Languages
English
Spanish
Certification
- Insight to UBS - Banking & Finance Event: https://certificates.young-professionals.uk/c/cddc4af4687547a794e5c54cfece8f50 - 19/11/2024
- Young Professionals Females of the Future: https://certificates.young-professionals.uk/c/44339996a28b40738dd68309e8dbf99a - 25/11/2024
- Lloyds Banking Group Careers Live event: https://certificates.young-professionals.uk/c/a427453688df4b138968d7317b6efaec - 03/12/2024
Accomplishments
- Achieved Bronze Duke of Edinburgh award
Timeline
Front of house member
Nando's
10.2024 - Current
GCSEs - Core Subjects with Religious Studies, Spanish, Geography, Physical Education and Food Technology
Maidstone Grammar School for Girls
Sep 2019 - 06.2024
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