Sophia Stanley

• Deliver friendly, professional customer service in a busy hospitality setting
• Take accurate food and drink orders while managing multiple tables
• Handle payments efficiently, ensuring accuracy and smooth transactions
• Maintain a clean, organised environment to enhance customer experience
• Build rapport with customers, contributing to repeat business

earned to work in a fast-paced retail environment, managing multiple tasks such as restocking, organizing, and maintaining store cleanliness

Built teamwork and collaboration skills by supporting colleagues and contributing to achieving store sales targets

Developed strong communication and interpersonal skills through daily interaction with diverse customers and team members

• Worked as part of a team to ensure smooth daily operations
• Provided attentive service, increasing customer satisfaction
• Maintained high hygiene standards using a “clean as you go” approach
• Demonstrated strong menu knowledge to assist customers and manage allergy requests
• Balanced speed and quality during peak service times

• Delivered expert advice to customers, helping them choose suitable products
• Handled cash and card transactions with 100% accuracy
• Maintained shop floor standards, ensuring a clean, safe, and well-organised store
• Assisted with stock organisation and product displays
• Resolved customer queries professionally, improving overall satisfaction