Sophia Rub
Harrow,Middlesex
Summary
A highly organised and detail-oriented governance and administrative professional, with experience across healthcare, corporate, and consultancy environments. Experienced in administrative support, inbox management, data processing, reporting, compliance, stakeholder communication, and independent operational support within regulated settings. NHS knowledge of GDPR and relevant regulations to maintain accurate and compliant records. Passionate about equity, accessibility, and inclusion, with experience supporting diverse service users and contributing to inclusive environments. Now aiming to leverage expertise while advancing career in governance, with an active role in central decision-making processes.
Overview
29
29
years of professional experience
Work history
Image Exchange Portal (IEP) Administrator
London North West University Healthcare NHS Trust
2023.09 - 2025.10
- Provided autonomous administrative and operational support within Radiology department, managing high volumes of sensitive data requests under strict governance frameworks.
- Supported senior team in service delivery and departmental improvements
- Managed and responded to internal and external image transfer requests via shared inbox, acting as key point of contact for healthcare professionals.
- Ensured all data sharing complied with UK GDPR, Data Protection Act, and Information Governance policies.
- Verified patient consent and safeguarded confidential health data.
- Identified duplicate or conflicting patient records and safely merged records across multiple systems.
- Independently developed structured monthly performance reports tracking inter-organisational data transfers.
- Implemented validation checks and escalated discrepancies to maintain data accuracy and reporting integrity.
- Logged incidents and maintained clear audit trails to support transparency and compliance.
- Worked independently with minimal supervision while supporting senior managers with operational queries.
- Systems: PACS (Picture Archiving and Communication System), Soliton (Radiology Information System), Sectra Image Exchange Portal, Cerner (NHS electronic patient record system), MS Office suite
Audiology Technical Officer
London North West University Healthcare NHS Trust
2021.11 - 2023.09
- Delivered administrative, technical, and patient-facing support in busy adult clinical settings.
- Managed patient records and clinical documentation with strict confidentiality.
- Maintained accurate data entry across multiple systems.
- Designed and delivered structured training for MSc and BSc Audiology students (100% pass rate).
- Conducted audit to review service quality and resolve recurring system faults
- Produced accessible patient guidance materials.
- Provided basic British Sign Language (BSL) support where required.
- Contributed to minor process improvements to enhance clinic efficiency.
- Supported equality of access by adapting communication approaches for diverse patient needs.
- Systems - eProcurement - NHS procurement system, Auditbase and Genie - Specialist audiology systems, MS Office Suite, Zoom
Office Manager (Part-Time)
Tari Digital Ltd – IT Consultancy
2004.01 - 2021.08
- Managed full office administration function within small consultancy, working independently and balancing competing priorities.
- Managed day-to-day correspondence, record keeping, and office administration.
- Maintained compliance documentation and supported audit preparation.
- Produced analytical reports using Google Analytics, translating data into clear written summaries.
- Managed invoicing, documentation, and general operational support.
- Worked independently while ensuring accurate record management.
- Systems - MS Suite, SilverStripe (website content management), MailChimp (email marketing)
Global Commercial Sales Business Analyst
British Airways Plc
1996.09 - 2001.12
- Progressed from graduate analyst to team lead within global corporate environment.
- Produced monthly commercial performance reports using Business Objects.
- Presented data insights to senior stakeholders.
- Supported global process improvement initiatives.
- Delivered data-driven analysis to inform strategic decisions.
- Led team initiatives, demonstrating collaboration and organisational skills.
Education
Diploma (DipM) - Marketing
Chartered Institute of Marketing
London, UKBSc (Hons) - Applied Computing, Information Systems & Business Studies
University of Surrey - Roehampton Institute
UKLevel 2 - British Sign Language
Signature
London, UKSkills
- Administrative & office management
- Diary coordination & meeting organisation
- Event & clinic coordination
- Analytical problem-solving
- Independent working & prioritisation
- Information governance & GDPR compliance
- Financial & operational record support
- Report-writing and proofreading
- Stakeholder communication
- Analytical
- Resilience under pressure
- Initiative taking
- Public sector understanding
Languages
Speak Hindi (Fluent), French (Conversational), Spanish (Basic)
Voluntary & Additional Experience
Career break undertaken for childcare responsibilities while maintaining part-time office management and continuous personal and professional development.
Additional Training
- NHS Information Governance & GDPR
- NHS Data Protection & Confidentiality
- NHS Equality & Diversity Training
Timeline
Image Exchange Portal (IEP) Administrator
London North West University Healthcare NHS Trust
2023.09 - 2025.10
Audiology Technical Officer
London North West University Healthcare NHS Trust
2021.11 - 2023.09
Office Manager (Part-Time)
Tari Digital Ltd – IT Consultancy
2004.01 - 2021.08
Global Commercial Sales Business Analyst
British Airways Plc
1996.09 - 2001.12
Diploma (DipM) - Marketing
Chartered Institute of Marketing
BSc (Hons) - Applied Computing, Information Systems & Business Studies
University of Surrey - Roehampton Institute
Level 2 - British Sign Language
Signature