Sophia Reeves

Welcome and check in up to 300 guests per shift, delivering consistently high guest satisfaction.
Upsell executive room upgrades, lounge access, and late check-outs.
Coach and support new hires on Opera PMS, brand standards, and guest service excellence.
Coordinate with internal teams to ensure timely room readiness and rapid service recovery

Built and nurtured relationships with catering clients, securing repeat and referral business.
Led corporate outreach and event proposals, increasing bookings by 25%.
Collaborated with culinary and service teams to tailor hospitality packages.
Drove upsells on bar upgrades, premium menu tiers, and event enhancements.
Represented the company at expos and networking events to grow brand visibility.

Delivered luxury-level service in private dining suites at international sporting events.
Increased average spend through strategic wine pairing recommendations.
Commended for VIP service and professional guest interaction.

Managed high-volume bars for up to 2,500 guests during major events.
Achieved increase in cocktail sales through engaging upselling techniques.
Onboarded and mentored new staff, boosting service speed and consistency.