Sophia Powell
Aberystwyth,CGN
Summary
I am a highly motivated individual, proven team collaborator and customer service expert. Due to past experiences I have been able to develop excellent time management skills. I have been able to prioritise tasks effectively and work well in fast-paced environments. As a strong team player, I collaborate well with others and contribute positively to group efforts. I am a quick learner, always eager to adapt to new tasks and challenges. Additionally, my ability to actively listen ensures clear communication and understanding within teams and with customers, allowing me to provide efficient and effective service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Nok Nok
11.2023 - 09.2024
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
Parkdean Resorts
05.2023 - 10.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Was able to properly time manage and organise myself whilst balancing two part-time jobs
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Cleaner
Parkdean Resorts
03.2023 - 09.2023
- Cleaned and sanitised bathrooms, kitchens and other similar areas according to established protocols.
- Handled equipment, chemicals, and materials properly and with caution.
- Provided assistance to other staff members with cleaning of difficult areas.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Team Member
Gingero's
05.2021 - 09.2022
- Kept work areas clean, organised, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Education
Child Care, Play, Learning And Development
Coleg Ceredigion
Aberystwyth, United KingdomAberaeron Comprehensive
Aberaeron06-2021
Skills
- Customer service
- Strong multitasking
- Cleanliness
- Attention to detail
- Team collaboration
- Cash handling
- Safe food handling
- Active listening
- Time management
- Performance improvement
Certification
Level 3 food and hygiene certificate
Languages
English
Native language
Welsh
Intermediate
B1
Timeline
Waitress
Nok Nok
11.2023 - 09.2024
Waitress
Parkdean Resorts
05.2023 - 10.2023
Cleaner
Parkdean Resorts
03.2023 - 09.2023
Team Member
Gingero's
05.2021 - 09.2022
Child Care, Play, Learning And Development
Coleg Ceredigion
Aberaeron Comprehensive
Similar Profiles
Grigor ChapkinyanGrigor Chapkinyan
Software Engineer at Intellcores LLC or Hylink JSC(the partner of Nok Nok Labs, Inc)Software Engineer at Intellcores LLC or Hylink JSC(the partner of Nok Nok Labs, Inc)
Stefan SydorStefan Sydor
Student Volunteer at Camp Bar-v-nokStudent Volunteer at Camp Bar-v-nok
Sengphetsouphanh WederskiSengphetsouphanh Wederski
Operator at Fruedenburg NOKOperator at Fruedenburg NOK