Sophia Lalaouni
London,UK
Summary
Engage with Clients to develop long-term relationships, Empathy Agility, Commercial Mindset, Passion for excellence I have worked with people and for people all my life in many sectors . I believe that Manager does things right but the Leader does the right thing.
Overview
26
26
years of professional experience
10
10
years of post-secondary education
Work history
Health Care Provider
Helping Hands / THEN SELF EMPLOYED
ALCESTER, LONDON
11.2019 - 06.2023
Front Office Manager
KOLLIAS 4&5 * HOTEL GROUP
KOS ISLAND GREECE
04.2017 - 09.2019
- Prepared revenue and occupancy forecasting to efficiently manage cash flow.
- Promoted brand loyalty scheme to boost repeat bookings.
- Enhanced guest experience by anticipating needs and preferences,resulting in fewer complaints.
- Kept focused on critical components of operations to drive guest satisfaction.
MANAGER / FOUNDER
ALPHA OMEGA EUROPEAN MINISTRIES ORG
Ashen GREECE, Essex
05.2009 - 02.2017
- Implemented policies and procedures to obtain organisational success and longevity.
- Recruited, hired and trained newly hired staff to comply with vision and Mission
- Evaluated financial statements to weigh business performance and opportunities for growth.
- MAINTAINED CORDIAL RELATIONSHIPS , FEEDING THE POOR , IMMIGRANTS, ORGANIZING CONFERENCES, PROVIDING PSYCHOLOGICAL SUPPORT , TRAINING LEADERS IN OTHER COUNTRIES TO DO THE WORK , Broadcasting tv programs in Channels
Real Estate Agent
RE/MAX
Athens Greece
03.2005 - 01.2009
- Commercial &Professional AWARDED AGENT
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Counselled new buyers to enhance sales opportunities.
- Managed and rented out rental properties.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
Amazing Marketing Group Manager PR
Forthnet Business
04.2003 - 02.2005
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Encouraged all employees within department to present positive, exemplary image to customers.
- Coached sales associates in product specifications, sales incentives and selling techniques.
- Enforced first-class workmanship among staff for successful delivery of targets.
Team Leader Supervisor
COBRA ATHENS SA (CHRIS NIARCHOS )
ATHENS GREEE
03.2000 - 01.2003
- Reviewed and assessed operations performance, developing initiatives for continuous process improvement.
- Kept accurate, detailed records of personnel progress, recommending training to aid continued development.
- Guided and coached staff to achieve individual growth and sales production targets.
- Introduced team incentives and competitions to enhance department productivity and morale.
- Offered instruction, coaching and motivation for enhanced team morale.
Translator of TV Dramas
TV Translations Samoili
Athens Greece
01.1998 - 01.2000
Cashiers Manager and Shop Assistant Manager
Goody's, Chain of Restaurants
Athens Greece
01.1997 - 01.1998
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Operated cash registers with accuracy and processed cash and card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Education
Assistant Microbiologist - Microbiology
Athens Medical College Bible College" American Bible Training College
ATHENS 10.1994 - 06.1997
COMMERCIAL REAL ESTATE DEVELOPER / INVESTING - REAL ESTATE
RE/MAX REAL ESTATE ACADEMY TRAINING
THESSALONIKI GREECE 01.2005 - 06.2005
LEADER/ CHURCH PLANTER/ MINISTRY LEADER - MINISTRY/ LEADERSHIP
RHEMA BIBLE TRAINING COLLEGE
USA / ATHENS 09.2010 - 06.2012
GRADUATE - BROADCASTING ON TV
WORD OF LIFE SWEDEN
ATHENS GREECE 09.2005 - 06.2007
HEALTH CARE / MENTAL HEALTH CARE
HELPING HANDS
Alcester, Warwickshire / UK 11.2019 - 04.2021
HEALTH CARE / MENTAL HEALTH
FLORENCE ACADEMY
LONDON UK 05.2021 - 06.2023
Skills
Passion for excellence ,Professional Attitude , Responsibility & Ownership, Reliable, direct, motivational, cooperative, honest, positive, conscientious, helpful, supportive, with strong personality, doer , People and task oriented, outgoing, social, active, decisive, flexible, with organization and communication skills Confidential and consistent even in demanding multi-tasking working conditions Leadership skills, I take initiative if needed, I replicate successful sales and promotion systems, with self-control, integrity, and team spirit
Interests
Counseling and Life Coaching, personality profiles of people, Soul Check Up Psychological support Inner Healing. Reading Books & studying, traveling, music, swimming, Cinema, foreign languages, and excursions at nature , Cooking and spending time with my Family
Languages
English
Fluent
Greek
Native
Timeline
HEALTH CARE / MENTAL HEALTH
FLORENCE ACADEMY
05.2021 - 06.2023
Health Care Provider
Helping Hands / THEN SELF EMPLOYED
11.2019 - 06.2023
HEALTH CARE / MENTAL HEALTH CARE
HELPING HANDS
11.2019 - 04.2021
Front Office Manager
KOLLIAS 4&5 * HOTEL GROUP
04.2017 - 09.2019
LEADER/ CHURCH PLANTER/ MINISTRY LEADER - MINISTRY/ LEADERSHIP
RHEMA BIBLE TRAINING COLLEGE
09.2010 - 06.2012
MANAGER / FOUNDER
ALPHA OMEGA EUROPEAN MINISTRIES ORG
05.2009 - 02.2017
GRADUATE - BROADCASTING ON TV
WORD OF LIFE SWEDEN
09.2005 - 06.2007
Real Estate Agent
RE/MAX
03.2005 - 01.2009
COMMERCIAL REAL ESTATE DEVELOPER / INVESTING - REAL ESTATE
RE/MAX REAL ESTATE ACADEMY TRAINING
01.2005 - 06.2005
Amazing Marketing Group Manager PR
Forthnet Business
04.2003 - 02.2005
Team Leader Supervisor
COBRA ATHENS SA (CHRIS NIARCHOS )
03.2000 - 01.2003
Translator of TV Dramas
TV Translations Samoili
01.1998 - 01.2000
Cashiers Manager and Shop Assistant Manager
Goody's, Chain of Restaurants
01.1997 - 01.1998
Assistant Microbiologist - Microbiology
Athens Medical College Bible College" American Bible Training College
10.1994 - 06.1997