Sophia Lalaouni
London,UK
Summary
Engage with Clients to develop long-term relationships, Empathy Agility, Commercial Mindset, Passion for excellence I have worked with people and for people all my life in many sectors . I believe that Manager does things right but the Leader does the right thing.
Overview
26
26
years of professional experience
10
10
years of post-secondary education
Work history
Health Care Provider
Helping Hands / THEN SELF EMPLOYED
ALCESTER, LONDON
2019.11 - 2023.06
Front Office Manager
KOLLIAS 4&5 * HOTEL GROUP
KOS ISLAND GREECE
2017.04 - 2019.09
- Prepared revenue and occupancy forecasting to efficiently manage cash flow.
- Promoted brand loyalty scheme to boost repeat bookings.
- Enhanced guest experience by anticipating needs and preferences,resulting in fewer complaints.
- Kept focused on critical components of operations to drive guest satisfaction.
MANAGER / FOUNDER
ALPHA OMEGA EUROPEAN MINISTRIES ORG
Ashen GREECE, Essex
2009.05 - 2017.02
- Implemented policies and procedures to obtain organisational success and longevity.
- Recruited, hired and trained newly hired staff to comply with vision and Mission
- Evaluated financial statements to weigh business performance and opportunities for growth.
- MAINTAINED CORDIAL RELATIONSHIPS , FEEDING THE POOR , IMMIGRANTS, ORGANIZING CONFERENCES, PROVIDING PSYCHOLOGICAL SUPPORT , TRAINING LEADERS IN OTHER COUNTRIES TO DO THE WORK , Broadcasting tv programs in Channels
Real Estate Agent
RE/MAX
Athens Greece
2005.03 - 2009.01
- Commercial &Professional AWARDED AGENT
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Counselled new buyers to enhance sales opportunities.
- Managed and rented out rental properties.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
Amazing Marketing Group Manager PR
Forthnet Business
2003.04 - 2005.02
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Encouraged all employees within department to present positive, exemplary image to customers.
- Coached sales associates in product specifications, sales incentives and selling techniques.
- Enforced first-class workmanship among staff for successful delivery of targets.
Team Leader Supervisor
COBRA ATHENS SA (CHRIS NIARCHOS )
ATHENS GREEE
2000.03 - 2003.01
- Reviewed and assessed operations performance, developing initiatives for continuous process improvement.
- Kept accurate, detailed records of personnel progress, recommending training to aid continued development.
- Guided and coached staff to achieve individual growth and sales production targets.
- Introduced team incentives and competitions to enhance department productivity and morale.
- Offered instruction, coaching and motivation for enhanced team morale.
Translator of TV Dramas
TV Translations Samoili
Athens Greece
1998.01 - 2000.01
Cashiers Manager and Shop Assistant Manager
Goody's, Chain of Restaurants
Athens Greece
1997.01 - 1998.01
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Operated cash registers with accuracy and processed cash and card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Education
Assistant Microbiologist - Microbiology
Athens Medical College Bible College" American Bible Training College
ATHENS 1994.10 - 1997.06
COMMERCIAL REAL ESTATE DEVELOPER / INVESTING - REAL ESTATE
RE/MAX REAL ESTATE ACADEMY TRAINING
THESSALONIKI GREECE 2005.01 - 2005.06
LEADER/ CHURCH PLANTER/ MINISTRY LEADER - MINISTRY/ LEADERSHIP
RHEMA BIBLE TRAINING COLLEGE
USA / ATHENS 2010.09 - 2012.06
GRADUATE - BROADCASTING ON TV
WORD OF LIFE SWEDEN
ATHENS GREECE 2005.09 - 2007.06
HEALTH CARE / MENTAL HEALTH CARE
HELPING HANDS
Alcester, Warwickshire / UK 2019.11 - 2021.04
HEALTH CARE / MENTAL HEALTH
FLORENCE ACADEMY
LONDON UK 2021.05 - 2023.06
Skills
Passion for excellence ,Professional Attitude , Responsibility & Ownership, Reliable, direct, motivational, cooperative, honest, positive, conscientious, helpful, supportive, with strong personality, doer , People and task oriented, outgoing, social, active, decisive, flexible, with organization and communication skills Confidential and consistent even in demanding multi-tasking working conditions Leadership skills, I take initiative if needed, I replicate successful sales and promotion systems, with self-control, integrity, and team spirit
Interests
Counseling and Life Coaching, personality profiles of people, Soul Check Up Psychological support Inner Healing. Reading Books & studying, traveling, music, swimming, Cinema, foreign languages, and excursions at nature , Cooking and spending time with my Family
Languages
English
Fluent
Greek
Native
Timeline
HEALTH CARE / MENTAL HEALTH
FLORENCE ACADEMY
2021.05 - 2023.06
Health Care Provider
Helping Hands / THEN SELF EMPLOYED
2019.11 - 2023.06
HEALTH CARE / MENTAL HEALTH CARE
HELPING HANDS
2019.11 - 2021.04
Front Office Manager
KOLLIAS 4&5 * HOTEL GROUP
2017.04 - 2019.09
LEADER/ CHURCH PLANTER/ MINISTRY LEADER - MINISTRY/ LEADERSHIP
RHEMA BIBLE TRAINING COLLEGE
2010.09 - 2012.06
MANAGER / FOUNDER
ALPHA OMEGA EUROPEAN MINISTRIES ORG
2009.05 - 2017.02
GRADUATE - BROADCASTING ON TV
WORD OF LIFE SWEDEN
2005.09 - 2007.06
Real Estate Agent
RE/MAX
2005.03 - 2009.01
COMMERCIAL REAL ESTATE DEVELOPER / INVESTING - REAL ESTATE
RE/MAX REAL ESTATE ACADEMY TRAINING
2005.01 - 2005.06
Amazing Marketing Group Manager PR
Forthnet Business
2003.04 - 2005.02
Team Leader Supervisor
COBRA ATHENS SA (CHRIS NIARCHOS )
2000.03 - 2003.01
Translator of TV Dramas
TV Translations Samoili
1998.01 - 2000.01
Cashiers Manager and Shop Assistant Manager
Goody's, Chain of Restaurants
1997.01 - 1998.01
Assistant Microbiologist - Microbiology
Athens Medical College Bible College" American Bible Training College
1994.10 - 1997.06