SOPHIA KHAN
London
Summary
A highly professional and organised individual. Proactive and reliable. Results driven with a proven track record on consistent performance along with a strong business & sales skill set.
Overview
15
15
years of professional experience
Work history
Assistant Manager
MIKIMOTO LTD
London
2021.06 - 2026.03
- Reporting directly to the General Manager. Supervising and supporting a small team ensuring a collaborative, productive work environment.
- Managing day-to-day operations, including managing the General Managers diary, meetings and writing up reports. Coordinating trips abroad. Store inventory control, staff scheduling, and customer service activities.
- Assisting in the development and implementation of strategies to increase sales.
- Training and mentoring new staff members, resulting in improved team performance.
- Leading conflict resolution and problem-solving efforts, handling escalated customer and staff concerns promptly and professionally.
- Collaborating with senior management to analyze performance metrics and develop action plans for continuous improvement.
- High value client engagement knowledge
- Managing e-commerce
- Assisting with Merchandising and wholesale departments.
- In store Visual Merchandising
High jewellery specialist
BULGARI LTD
Knightsbridge, London
2020.02 - 2021.04
- Gained expertise in fine jewellery with excellent sales and after sales service
- Achieved above all personal targets
- Constantly nurtured relationships to generate sales leads, always ensuring high levels of customer satisfaction
- Engaging in CRM activity to deliver a long lasting client affiliation with the brand
- Built a loyal connection with international clients
- Ambassador of exclusive gemstone handbags
VIP client Manager
HOLLAND COOPER
London
2018.08 - 2020.02
- Supported the management team for a brand new flagship store tailored for the equestrian lifestyle
- Proved to be an example to all sales advisors on achieving and going above and beyond individual targets. Personally maintaining the highest UPT week on week
- Responsible for in store training
- Created a luxurious one to one experience for clients to establish their needs and preferences
- Always worked effectively and efficiently with the team contributing to a positive morale as well as ensuring good time management
Concession Manger
COACH
Harrods, London
2015.07 - 2016.09
- Responsible for working alongside the team to drive business forward and achieve high sales productivity
- Building a personal client portfolio for the business to increase repeat custom
- Conducting daily trade report to leadership group on business performance
- Conducting weekly trade reports and ensuring qualitative feedback
- Setting up sales moves during Summer and festive periods
- Setting up stocktakes with store manager
Flagship Store Supervisor
REISS
Knightsbridge, London
2011.08 - 2014.02
- Managing a team of 30+ staff
- Responsible for training & development
- Achieved a strong client book to encourage repeat custom
- Achieved recognition for introducing the best UPT training with team
- Ensured customer service was benchmarked to a high level
Education
BSc - Human Nutrition & Dietetics
University of North London
1 1994 - 1 1998
Skills
- Excellent communication skills both spoken and written
- Good administration & reporting skills
- Strong sales skills & proficient in KPI performance
- Proven successful client relationships
- Ability to learn and adapt
- Always a team player
- Committed to training others in order to achieve results and targets
Personal Information
Timeline
Assistant Manager
MIKIMOTO LTD
2021.06 - 2026.03
High jewellery specialist
BULGARI LTD
2020.02 - 2021.04
VIP client Manager
HOLLAND COOPER
2018.08 - 2020.02
Concession Manger
COACH
2015.07 - 2016.09
Flagship Store Supervisor
REISS
2011.08 - 2014.02
BSc - Human Nutrition & Dietetics
University of North London
1 1994 - 1 1998